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Desktop Support Team Lead
2 weeks ago
JOB TITLE: Desktop Support Team Lead
INDUSTRY: Architecture, Engineering and Construction
LOCATION: Indianapolis
SUMMARY
Theoris is assisting our client in their search for an experienced Desktop Support Team Lead to join their team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices. You will ensure the team is delivering exceptional customer service and resolving issues in a timely and efficient manner.
RESPONSIBILITIES
Lead a team of Desktop Support Technicians
Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
Provide technical support for desktops, laptops, and mobile devices in a Windows environment
Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices
Manage and maintain relationships with vendors and service providers
Provide excellent customer service to all employees, ensuring timely resolution of issues
Ensure compliance with company policies and procedures, and maintain accurate documentation
Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
Required Skills
Bachelor's degree in computer science or information technology or equivalent work experience
5+ years of experience in desktop support or a related field
2+ years of experience in a team lead role
Strong knowledge of Windows and Mac operating systems and applications
Experience with hardware and software installation, configuration, and troubleshooting
Experience with network and infrastructure support
Certification in A+ and/or Network+ is a plus
About Theoris:
Our goal is to Fuel Your Career As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we're uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
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