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Assistant Service Manager
3 weeks ago
**SUMMARY**
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
**What We Offer:**
* Opportunity for internal promotion and career growth with company
* Competitive pay plan
* 401(k) retirement plan options
* Full benefits including voluntary short and long term disability, dental, health, vision, medical
**Responsibilities**:
* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
**Requirements**:
* Previous experience as an automotive Service Advisor.
* Working knowledge of automobiles.
* Customer service skills.
* Sales experience a plus.
* Proficiency with computers and technology.
* Ability to communicate complex technical concepts to customers.
**Apply for Assistant Service Manager**
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