Patient Customer Representative
5 days ago
01450 AMG Aurora Sequoia Dr - Pediatrics: General
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday - Friday: 8:00am - 5:00pm
- Appointment Scheduling
- Check Out
- Administrative Duties
- Telephone Communication
- Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.
Education Requirements:
- High School graduate or GED
- 1 year experience in a customer service position
- Healthcare experience preferred.
- Clear and professional communication skills.
- Functional PC skills with ability to learn various software programs.
- Typing speed of 25 wpm preferred with good accuracy.
- Pleasant and well-developed customer service and interpersonal skills.
- Strong team orientation.
- Understands concept of service recovery.
- Demonstrate potential to learn medical terminology.
MINIMUM LEVEL QUALIFICATIONS:
- Proven ability to work well independently and in a team environment.
- Flexible and willing to rotate workstations with ease.
- Same as minimum, plus:
- Developing knowledge of medical terminology.
General autonomy with regards to daily duties/tasks in all workstations of assign department.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
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