Assistant General Manager

2 weeks ago

Hardeeville, United States CRR Hospitality Full time
Job DescriptionJob DescriptionWe need YOU on our Savannah Lakes RV Resort Team Now hiring – Assistant General Manager

Are you passionate about creating lasting memories for guests? Do you thrive working with a team that cares about others, strives to reach excellence in the quest to serve others, and loves enhancing the guest experience in the most creative & thoughtful ways? Well, then your next opportunity awaits you at Savannah Lakes, a Luxury Campground Destination nestled in the pines and we are excited about your interest in joining our Team With a beautiful backdrop of greenery, nature, and picture-perfect views, we love providing exceptional service, amenities, and a beautiful landscape for our guests.
We value our associates’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including:

Free Site Rent, FHU
2 weeks annual PTO
Paid holidays
Full 401K match up to 6%
Tuition Reimbursement
Benefit options including Health, Vision, and Dental
Company paid STD and LTD.

Position Summary: The Assistant General Manager supports all aspects of Savannah Lakes RV Resort operations including guest and employee satisfaction, reputation management, human resources, financial performance, sales, and revenue generation and delivering a return on investment.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Assists the general manager with the operational and financial management of the property. Meets assigned departmental budgets and monitors financial statements.
  • Verifies that all brand standards are being maintained in each area of the property.
  • Takes action on guest and resident requests seeking resolution.
  • Delivers and leads strong customer service and operational practices. Enforces resort rules and standards.
  • Assists RV Resort General Manager with administrative duties and tasks.
  • Works shifts and supports various departments as needed.
  • Assists with the associate life cycle of recruiting, hiring, training, coach, counseling and mentoring. Supervises employees in the assigned department(s).
  • Assists with delivering profitable results and operating within budgeted guidelines.
  • Ensures compliance with federal, state and local agencies that regulate fair housing laws and resort operations. Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Participates in the development of short term and long term financial and operational plans for the Resort.
  • Meets goals for projected revenue levels as well as guest satisfaction.
  • Ensures security of the resort’s assets.
  • Remains current on business trends and local activities.
  • Establishes and maintains an appropriate level of community involvement.
  • Assists in the development of new programs which result in an increased level of guest satisfaction and operational excellence.
  • Operates company golf cart and/or truck.
  • Must have flexibility to respond to resort needs during non-business hours.
  • Performs other related duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

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