Cloud Marketplace Manager

OverviewAs the Cloud Marketplace Manager at Starburst, you will be responsible for managing and optimizing our relationships with cloud marketplace customers end to end. This role will serve as the connective tissue between our Sales, Deal Desk, Revenue Operations, Product, Engineering, and Finance teams to ensure smooth, accurate, and scalable marketplace transactions and customer experiences. You will guide customers through the marketplace journey—from pre-sale validation through deployment and ongoing billing oversight—ensuring every marketplace transaction runs seamlessly. ResponsibilitiesServe as the primary point of contact for all marketplace-related customer engagements, supporting the full lifecycle from pre-sale to post-sale.

Provide support, enablement, and resources to field teams and customers for marketplace deal structuring, offer processes, and cloud marketplace programs. Partner with Sales during the pre-sale process to assess marketplace viability for deployment, billing, or both. Facilitate smooth handoffs to Deal Desk and Revenue Operations to ensure accurate order form creation and private offer setup. Support customers through the private offer acceptance process, ensuring a frictionless experience.

Oversee post-sale marketplace deployment in coordination with Product and Engineering. Monitor and maintain marketplace usage, billing accuracy, and performance for all marketplace customers. Liaise with cloud marketplace support teams (AWS, Azure, GCP) as needed to resolve customer or billing issues. Manage the lifecycle of both existing and new cloud product listings across AWS, Azure, and GCP marketplaces, ensuring compliance and optimization.

Work cross-functionally with Sales, RevOps, Product, Engineering, and Finance to drive marketplace adoption and customer satisfaction. Identify opportunities to improve internal processes, automation, and data quality related to marketplace transactions. Provide insights and reporting on marketplace performance and usage trends to internal stakeholders. QualificationsStrong understanding of cloud marketplaces (AWS, Azure, and/or GCP) and their private offer and billing mechanisms.

Experience

supporting marketplace transactions in a SaaS or ISV environment. Proven ability to work cross-functionally with Sales, Deal Desk, Product, Engineering, and Finance teams. Familiarity with quote-to-cash processes and marketplace billing operations. Strong communication and organizational skills with a focus on operational excellence and customer experience.

Experience

enabling a variety of stakeholders and audiences on the value of cloud marketplaces. Self-starter who thrives in a fast-paced, collaborative environment and can manage multiple stakeholders and priorities simultaneously. Strong analytical skills with experience interpreting data and supporting business decisions.

Experience

managing marketplace listings, private offers, or billing operations for a software vendor. Familiarity with CRM, billing, and revenue operations systems (e.g., Salesforce, Metronome, Tackle, Dealhub). Previous experience working in or alongside cloud providers’ marketplace programs. LocationThis role is based in our Boston or San Francisco office and follows a hybrid model, with an expectation of being onsite 1-2 days per week.

Compensation

and BenefitsStarburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U. S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering.

Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range. Pay Range$98,000 - $134,000 USDBuild your career at StarburstAll-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change.

Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future. Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience.

We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically. Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr