Information Technology Analyst

2 weeks ago

columbus, United States Indotronix Avani Group Full time

Job Title: Senior IT Analyst

Duration: 5 Months +

Job ID : 2348

Location: Columbus, OH (Hybrid )


Qualifications

  • 5-7 years’ experience in infrastructure services or infrastructure analysis, deployment and support •
  • Four plus years of experience in medium-to-large Data Center operations
  • Four plus years of hands-on experience with Windows Server Administration, Active Directory Administration, VMWare vCenter administration, VMware vRealize (vRA) Automation, VMWare vRealize Operations (vROps) Automation, etc.
  • Experience working closely with service providers and delegating operational activities to them, as directed by the manager
  • Knowledge of IT infrastructure components, trends, and best practices
  • Solid skills with enterprise-class servers, operating systems and productivity software
  • Effective written and verbal communication skills


Responsibilities

A Senior IT Analyst will:

  • Work closely with IT Service Delivery, IT Support Services, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services.
  • Help drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the IT Ops Manager. Some could be actual hands-on technical analysis.
  • Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for NiSource IT and business leaders, as requested
  • Resolve or escalate issues related to operations in a timely manner
  • Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality)
  • Work closely with the IT Support Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance
  • Gather infrastructure services data on spending patterns for analysis and reporting.
  • Provide information on spending for company cost allocation and metric reporting.
  • Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting.
  • Review monthly/annual forecast of expenses for the IT Budget and analyzes and report variances to budget.
  • Facilitate audits of processes related to Infrastructure Services.
  • Assist in ensuring the Service Providers are adhering to NiSource’s defined standards
  • Confirm that Infrastructure Services supporting documentation is available and kept up-to-date . Review architectural roadmap and use creative thinking to optimize operational excellence.
  • Maintain a solid understanding of the Service Providers’ operational and service delivery capabilities and processes.

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