Information Technology Engineer

Encore Talent Solutions is seeking an IT Infrastructure Engineer for an end client requirement. The IT Infrastructure Engineer will support the IT group in either the Cincinnati, Columbus or Indianapolis office.

Duties &Responsibilities:

• Administration, configuration and maintenance of the firms Windows and Azure environments, providing consistent design, deployment, and lifecycle maintenance services for Domain Controllers, Active Directory, Azure AD, DNS, DHCP, Group Policy, and as well as other critical services supporting the Windows domain environment. Ensuring that best practices, security, and maintenance are practiced for all functions of Active Directory and Azure AD, including lifecycle of user objects, groups, permissions, external federation, and managing data synchronization.
• Administration, configuration, maintenance and lifecycle management of the firms information technology infrastructure, ensuring that all security and best practice requirements are followed for every system, including, but not limited to: Servers - both physical and virtual, Storage systems, Data Protection, Private/Public cloud, Networking equipment, Access and Environmental control systems, Peripheral technology, Monitoring systems, and Communication systems.
• Assists with configuration, implementation and maintenance 0f datacenter networking and equipment necessary to operate servers and storage when required.
• Assists with the implementation of the firms various data protection policies, adhering to the defined data retention and recovery requirements via the configuration, implementation and maintenance of platforms such as, but not limited to, Cohesity and Veeam' s backup technologies as well as underlying storage replication technologies, such as but not limited to Pure, Isilon and VMware.
• Monitors all of the firm's IT equipment, quickly responding, troubleshooting and resolving incidents as they occur to prevent outages or data loss across incidents including hardware failure, configuration issues, firmware update issues, security issues, performance problems and user reported issues and or escalations from internal teams.
• Applies patches, firmware updates, as well as OS upgrades, following all security best practices, to any and all physical and virtual servers, storage resources, as well as other physical IT related assets across the firm, including, but not limited to, UPS, printing, communication and security systems as required.
• Assist in the Administration of remote access technologies and outside connections to Firm resources, including design, deployment, securing, and lifecycle maintenance for Remote Desktop Services (RDS), insuring authentication controls and security hardening are maintained for all systems. Participate in the integration and administration of multifactor authentication.
• Assists in support and or physical installation of the firms physical networking environment, such as switches, routers and firewalls as required.
• Assists the Applications team and vendors as necessary with application installation and updates. Ensuring that both security and best practice requirements are met.
• Provide proactive identification of system resource issues and planning for growth.
• Provide assistance with the design, deployment, and maintenance services for IT Infrastructure projects at large including but not limited to storage, servers, virtualization, disaster recovery, email management, VOIP(Zoom), encryption, vulnerability management and patch management as assigned.
• Ensure all design, deployment, configuration, and upgrades are completed with adequate testing, preparation, and support, creating and maintaining documentation throughout the process.
• Ensure all scheduled operational and maintenance tasks are completed accurately and on time and documented properly.
• Adhere to all IT Department standards and Firm Information Security Policies, including but not limited to change control and maintenance windows.
• Assist with decommissioning of firm hardware, ensuring data has been wiped from all resources in preparation for proper recycling of e-waste.
• Provide timely and relevant in-house escalation support, adhering to ticketing procedures and SLA requirements applying troubleshooting and problem-solving skills in a timely and effective manner.
• Adhere to all IT Department standards and Firm Information Security Policies, including but not limited to change control and maintenance windows.
• Adhere to IT ITIL (Information Technology Infrastructure Library) disciplines and processes, including, but not limited to: ITSM (IT Service Management); Incident Management; Change Management and Problem Management.
• Obtains, maintains, and applies knowledge of relevant areas (attends seminars; reads periodicals; participates in outside organizations).

Requirements:

• Demonstrates teamwork (is receptive to and acts upon input from others, is willing and able to compromise as needed, displays willingness to work with all Firm employees, willingly assists others).
• Demonstrates initiative (contributes new ideas, is self-motivated) ) and the ability to complete objectives during unsupervised work.
• Demonstrates organizational skills and effective use of time (ability to plan, set priorities and manage time to ensure work is timely and efficiently completed per department plan and budget parameters).
• Demonstrates flexibility (willing to adjust to changes, able to work with all levels of Firm employees).
• Exhibits dependability (maintains presence in all office locations as appropriate).
• Adheres to strict confidentiality standards (keeps confidential all information concerning firm matters and clients).
• Ability to physically lift 75 lbs in order to physically install hardware as needed.
• Willingness to learn new and evolving technologies both on the job and in formal education settings.
• Ability and flexibility to travel to perform work in other offices and or datacenter locations.
• Ability to write reports, knowledge base articles and short procedures
• Ability to work after hours when needed or an incident requires.
• Ability to partake in an after-hours on call rotation shared between other members of the infrastructure team as required.
• Ability to travel to and occasionally work on-site in the client's current and future data center locations, primarily South Central Ohio and on a more limited basis, Arizona.

Education And Experience:

• Education, related training, experience, or IT certifications that demonstrate the ability to perform the duties of the position.
• Experience with Microsoft Server, including Active Directory, Azure AD, Group Policy, DNS, DHCP, and ADFS.
• Experience with physical maintenance of hardware, throughout a typical hardware lifecycle, from implementation to destruction, with hardware from vendors such as Dell, Cisco and HP.
• Experience working with various storage technologies, such as Pure and Dell/EMC(Isilon) and IBM, as well as cloud storage such as Wasabi and Azure.
• 5+ years of work experience in supporting IT infrastructure services.
• Experience working with Exchange, Isilon, and VMware administration desired.
• Familiarity of LAN/WAN technologies, including IP addressing, switches, FC Zoning and wireless management. (Preferably Cisco).
• Familiarity with data protection platforms, such as Cohesity and Veeam desired.
• Familiarity with Solar Winds desired.
• Microsoft, VMware and Cisco certifications desired.
• Familiarity with helpdesk ticketing systems such as ServiceNow or Service Desk Plus.
• Bachelor's degree required.
• Law Firm experience preferred.