Casino Services Dual Rate

4 weeks ago

Council Bluffs, United States Caesars Entertainment Corporation Full time

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars'' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

JOB SUMMARY:

* Supports team member development with training programs, established methods, procedures and guidelines, and high quality service.
* Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
* Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members.
* Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
* Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable.
* Familiarization with all Caesars Brand programs and systems.
* Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
* Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
* Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
* Presents oneself as a credit to the Company and encourages others to do the same.
* Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

* The ideal candidate will possess the following qualities:
* A bachelor's degree or previous supervisory/leadership experience preferred
* Experience working with the public in a direct customer contact position
* 2 years of experience in slot or beverage operations preferred.

QUALIFICATIONS:

* Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
* Excellent interpersonal skills and organizational ability.
* Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
* Ability to prioritize multiple projects and meet strict deadlines.
* Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
* Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
* Must be able to listen and respond to visual and aural cues.
* Excellent customer relations skills.

WORK ENVIRONMENT:

* Must be able to work in a fast paced environment.
* Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
* Must be flexible with schedule, including nights, weekends, and holidays as required.

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