SNAP Service Advisor/State Prog Admin Sr

Working Title: SNAP Service Advisor/State Prog Admin Sr

Job Class: State Program Administrator Senior

Agency: Children Youth & Families Dept

• Job ID : 84995

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 3/26/25. Please note that to be considered a bidder, you must be a permanent non-probationary DCYF employee in the same job classification as the position.

• Date Posted : 03/19/2025

• Closing Date : 04/02/2025

• Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office MAPE

• Division/Unit : DCYF/ DCYF County Ops & Reviews

• Work Shift: Day Shift

• Work Hours : 8:00am-4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $27.84 - $40.82 / hourly; $58,129 - $85,232 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

In the 2023 legislative session, the Governor's Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children's issues in state government. This new cabinet-level agency brings together programs centered on children and families, including child care and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. Formerly a part of the Department of Human Services, the new Department of Children, Youth, and Families (DCYF) Agency became effective on July 1, 2024.

Hybrid Eligible: Yes

***Employees may generally telework up to 50% of their scheduled workdays in a month; Employees that live 75 miles or more from their permanent/principal work location and live within the State or a county bordering the State may telework more than 50% with approval.

The SNAP Service Advisor provides internal and external customer service support when handling inquiries, requests, and complaints from recipients of public assistance programs, private citizens, community organizations and agencies as follows:

• Respond to calls and correspondence received via the SNAP Hotline/Direct Service phone line, email, and US Postal Service.

• Respond to law firms and collection agencies that are part of the garnishment pilot agreement.

• Maintain records to be shared with the SNAP Management Evaluation team and Food and Nutrition Services.

The SNAP Service Advisor supports Minnesota's use of the Public Assistance Reporting Information System (PARIS) and the Information Eligibility Verification System (IEVS) in evaluating eligibility for federal and state health care, cash, food and childcare assistance programs as follows:

• Work with Minnesota counties and Tribal Nations and internal/external partners to maintain federal compliance with timely resolution of PARIS and IEVS matches.

• Monitor and respond to all Out of State Verification (OSV) requests.

• Act as the Department's contact for access to and troubleshooting for SAVE (System Alien Verification for Entitlements) and The Work Number (database organizations can use to verify employment and income information).

• Note: PARIS and IEVS are federally sponsored computer data matching systems that provide state public assistance agencies with detailed information on data matches for use in maintaining program integrity, detecting and deterring improper payments, and avoiding duplicate interstate public assistance payments.

Responsibilities include:

• Respond to telephone calls and emails received by the Division, including those received on the Supplemental Nutrition Assistance Program Hotline and Direct Service Line, from financial assistance clients, private citizens, and Minnesota organizations and agencies. Provide specific information about Minnesota's SNAP and financial assistance programs, address concerns or complaints for individuals or families being served by SNAP or a financial assistance program and provide information about other services for which customers may be eligible.

• Coordinate the garnishment pilot agreement already in place with law firms and collection agencies.

• Work with Minnesota counties and Tribal Nations and internal/external partners to maintain federal compliance with timely resolution of PARIS and IEVS matches.

• Monitor and respond to all Out of State Verification (OSV) requests.

• Act as the Department's contact for access to and troubleshooting for SAVE (System Alien Verification for Entitlements

• Perform other duties as necessary to support the administration of cash and food assistance programs and carry out the mission and goals of the Department so that the organization, the counties and Tribal Nations, and the customers will benefit.

Minimum Qualifications

2 years of professional experience determining eligibility for public assistance programs. Experience must include:

• Customer service experience at the county and/or Tribal Nation level

• Working with the SNAP program

• Working with eligibility data base systems such as MAXIS, MMIS, and MEC2

• Thorough understanding of county agency and/or Tribal Nation operations and case management procedures

• Providing program and technical assistance to develop solutions or resolve issues related to SNAP

• Excellent oral and written communication skills

Preferred Qualifications

• Advanced customer service skills working with a variety of internal and external stakeholders .

• Advanced experience using Microsoft Excel and Office applications.

• Experience with organizing and facilitating presentations and meetings.

• Experience working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DCYF will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.