Director of Clinical Operations and Performance Outcomes

Director of Clinical Operations and Performance Outcomes Hybrid OpportunityThis position is based at our corporate office in Brentwood, TN, with on-site work required Monday through Wednesday. Position Overview The Director of National Group Clinical Operations is responsible for leading organizational efforts to measure, analyze, and improve performance outcomes across clinical, operational, and financial domains. This role focuses on developing strategies to enhance patient care quality, operational efficiency, and organizational excellence while ensuring alignment with regulatory standards and strategic goals. The Director collaborates with leadership and multidisciplinary teams to establish performance metrics, implement improvement initiatives, and foster a culture of accountability and continuous improvement. Key Responsibilities Strategic Leadership Develop and execute a strategic framework for performance outcomes, aligning with the organization’s mission, vision, and strategic goals. Identify key performance indicators (KPIs) and benchmarks to measure success across clinical, operational, and financial areas. Ensure organizational performance initiatives meet or exceed standards set by accrediting bodies, regulatory agencies, and payers, and monitor healthcare trends to maintain competitive and compliant standards. Partner with executive leadership to align performance outcomes with organizational priorities and serve as a trusted advisor, providing data‑driven insights and recommendations to guide decision‑making. Operational Oversight Oversee the collection, analysis, and interpretation of performance data from clinical and operational systems. Develop dashboards and reports to communicate progress on performance goals to leadership and stakeholders. Lead enterprise‑wide initiatives to improve performance in key areas such as patient safety, quality of care, operational efficiency, and cost containment using Lean, Six Sigma, or other methodologies. Establish annual performance goals with clinical and operational leaders, monitor progress, identify gaps, and implement corrective actions. Collaboration and Stakeholder Engagement Work closely with clinical, administrative, and financial teams to align performance improvement efforts across the organization. Engage patients, families, and caregivers in performance improvement efforts, ensuring initiatives are patient‑centered and outcome‑driven. Train and mentor staff and leaders on performance measurement and improvement methodologies, and communicate performance goals, progress, and outcomes effectively. Provide resources and mentor staff working in hospital ancillary departments to support initiatives. Regulatory Compliance and Quality Assurance Ensure performance metrics and improvement initiatives comply with regulations set by the Joint Commission, CMS, and other relevant agencies. Collaborate with quality and risk management teams to align performance outcomes with patient safety and quality improvement efforts. Conduct regular reviews of clinical outcomes and patient satisfaction to identify areas for enhancement. Qualifications Education: Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Business Administration, or related field required. Master’s degree in Healthcare Administration, Business Administration, or related discipline preferred. Experience: 7+ years in healthcare performance improvement, quality management, or operations, with at least 3 years in a leadership role. Experience in a multi‑site or enterprise‑level healthcare organization preferred. Travel: Ability to travel to facilities up to 20%–25% of the time. Certifications: Certification in Lean, Six Sigma, or similar performance improvement methodologies preferred. Certified Professional in Healthcare Quality (CPHQ) or equivalent certification is a plus. Skills: Strong analytical skills with the ability to interpret complex data and translate it into actionable insights. Proficiency in performance improvement tools, data visualization platforms, and reporting software. Exceptional leadership, communication, and project management abilities. Key Competencies Leadership: Inspire and guide teams toward achieving performance excellence. Analytical Thinking: Analyze data to inform decision‑making and drive improvements. Collaboration: Foster teamwork and build relationships across diverse groups. Strategic Vision: Develop and implement long‑term strategies for performance improvement. Attention to Detail: Ensure accuracy and thoroughness in data analysis and reporting. Benefits Comprehensive health, dental, and vision insurance Health Savings Account with an employer contribution Life Insurance PTO 401(k) retirement plan with a company match And more Environmental/Working Conditions Normal busy office environment with extensive telephone work; occasional long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Seniority Level Director Employment Type Full‑time Job Function Research, Analyst, and Information Technology Industries Hospitals and Health Care #J-18808-Ljbffr