Service & Calibration Laboratory Manager

Service & Calibration Laboratory ManagerCome join a company dedicated to making the world a safer place. We have 60 years of knowledge and a retooled vision that challenges us to put our products on every assembly line of the world’s most well-known manufacturing companies. To do that we need creative thinkers, doers, with a global skill and mindset able to drive product development ideas through to fulfillment.This position manages the Service Departments in Foley, AL and San Jose, CA and sets the strategic direction in coordination with Operations and Executive Management.The Service & Calibration Laboratory Manager is responsible for the competence of all repair and calibration centers as well as setting requirements and ensuring compliance for all 3rd party, licensed service providers. The manager is also responsible for driving improvements in methods and equipment as well as improving and broadening the scope of services documented in our ISO 17025 accreditation and any local accreditations that may be needed for operations in a given country.This position is based in our Foley, AL facility and reports directly to the Operations Director.ResponsibilitiesManages and improves all processes, methods and equipment used to deliver calibration and service to customers.Maintains the QMS to provide documentation and evidence of standardization across all service centers and implements best practices.Ensures that calibration and service performance meet customer, organizational and international standards requirements.Monitors reporting and metrics on performance of the service process and defines ongoing actions to drive improvement.Understands and manages the department’s budget, resources, technical requirements, inventory levels and capital equipment requests.Coordinates communication among sales and support staff for service issues.Communicates with vendors and staff on Service and Warranty issues.Serves as the first point of escalation for major incidents related to Service.Ensures that planned changes to the Service Dept. are properly managed and implemented across the organization.Participates in New Product Review meetings with Sales, Marketing and Engineering.Participates in negotiating service agreements and related business with sales staff and customers.Conducts regular service review meetings with staff and department leads.Coordinates technical activities in support of the Quality Management System ISO 9001 and ISO17025 accreditation, such as measurement scope, traceability, uncertainty budgets, Proficiency Testing/Inter-laboratory Comparison testing and associated records.Regularly travels to visit all service and calibration centers. Travels and visits with customers as needed.Participates in the development and execution of the Operations strategy.QualificationsBachelor’s Degree plus 5 years related experience.Entrepreneurial mindset that helps develop and execute a growth strategy in support of Operations and Corporate goals.Previous supervisory experience of multiple locations required.Knowledge of uncertainty budgets and proficiency testing.Knowledge of laboratory operations in accordance with ISO 17025.Advanced knowledge of ERP, NetSuite preferred.Technical aptitude.Lead auditor certification for ISO9001 and ISO17025 a plus.Excellent oral and written communications.Excellent organizational skills.Able to lift and/or move objects up to 50 pounds.BenefitsCompetitive compensation packageExcellent benefit programEligibility to participate in our 401(k) plan and Snap-on Employee Stock Purchase PlanDynamic environment to apply your skills and learn new onesThorough and comprehensive trainingExperienced managers committed to your ongoing development and successCompany DescriptionSince 1965, Mountz Inc. has proven its in‑depth knowledge of torque solutions by consistently developing, producing, marketing and servicing highly sophisticated, cutting‑edge tools. Mountz Inc., known to industry as the nation’s premier torque tool specialist, is an ISO 9001 registered and ISO 17025 accredited company. As a company immersed in the heart of Silicon Valley, we combine a 60 year+ history of bold thinking and a 100% focus on torque solutions that delivers confidence at every turn. We’re a company that cares about our customers. Our whole-hearted commitment to service and our unmatched expertise in torque are for the benefit of our customers and the world at large. We are fulfilling a monumental purpose—we are forging a safer world through accuracy and precision. Our vision is to be on every production line of the world’s largest manufacturing companies. Mountz Inc. provides torque tool solutions to a variety of industries like aerospace, automotive, electronics, energy, medical, packaging and more. As part of the Snap‑On organization, we provide innovative solutions to our customers, enhancing productivity and operational efficiency.To learn more about Mountz Inc., please visit our website— www.mountztorque.com.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionResearch, Analyst, and Information TechnologyIndustriesIndustrial Machinery Manufacturing #J-18808-Ljbffr