General Manager

3 weeks ago

Santa Fe, United States Heritage Hotels & Resorts Full time

Job Type

Full-time

Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico
Full-time Salary Position with amazing perks and benefits. This General Manager position is located at at the Eldorado Hotel.

Essential Duties and Functions/Responsibilities/Tasks:

  • Maintain high level of positive and professional approach with employees, coworkers, and guests.
  • Establish a revenue strategy that supports the Heritage brand positioning in local market; verifies that demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
  • Set goals for performance that coincide with Heritage's plans and vision.
  • Drive morale positively as the accountable party to be present and visible to guests and team members.
  • Assign, train, mentor and direct staff to carry out the exceptional guest experience and foster an environment for employees to be successful in performance, and further feel engaged and valued.
  • Review occupancy and event levels and staff all reporting team members accordingly.
  • Responsible for day to day operations of Housekeeping, Facilities, Banquets, Food & Beverage, and Front Desk.
  • Use critical thinking to successfully handle challenging situations and resolve issues.
  • Achieve maximum revenue and manage departmental expenses within a budget.
  • Lead on operational decisions such as staffing, process, procedures, and sourcing.
  • Maintain effective communications between all hotel departments.
  • Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
  • Foster an environment where employees are engaged, valued and successful leading to overall experience.
Benefits:
  • Part-time employees receive: Dental, Vision and 401k
  • Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k
Requirements
  • Strong knowledge of hospitality software and MS Office required.
  • Minimum of 5 year or equivalent combination of education and experience; hotel management or hospitality experience required.
  • Luxury brand experience preferred.
  • Excellent verbal and written communication skills.
  • Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on your feet for eight hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Salary Description

Salary + benefits

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