General Manager

3 days ago

Rockville, United States Golds Gym DC Metro Area Full time
Job DescriptionJob Description

Position Scope:

The General Manager has overall responsibility for effectively managing all facets of a particular gym location, including but not limited to: hiring, training, development and overall gym execution. Responsible for delivering dues, revenue, and profit budgets while role-modeling the organization's values and culture.

Major Responsibilities:

  • Consistently delivers a clean, crisp, friendly member and team member experience
  • In charge of both the top and bottom lines of the P&L
  • Lead team to achieve total fitness experience for all members
  • Manage all facets of the business to include sales, fitness and gym operations
  • Oversee sales process and systems
  • Manage, monitor and evaluate the performance of all gym-related managers
  • Hire, train and schedule all gym-level staff
  • Delegate, monitor, and evaluate specifically assigned responsibilities of sales team
  • Provide and maintain the highest level of customer service through personal actions and development of staff
  • Facilitate and monitor company-wide initiatives
  • Provide effective decision making regarding customer service issues
  • Ensure facility is clean and operationally sound
  • Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed
  • Responsible for managing janitorial and office supplies, printing and forms and small equipment
  • Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production
  • Ensure compliance throughout the gym

Qualifications & Requirements:

  • Three years of related management experience
  • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance.
  • Strong sales and customer service skills with proven results
  • Bachelor's degree in business or related field preferred

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