Current jobs related to Front Desk Manager - New Orleans - Marriott
-
Front Desk Manager
1 week ago
New Orleans, Louisiana, United States Omni Hotels Full timeJob SummaryThe Front Desk Supervisor is responsible for ensuring the smooth operation of the front desk area, providing exceptional guest service, and maintaining the highest standards of quality and productivity.Key ResponsibilitiesOrganize and direct the daily activities of front desk agents to ensure efficient and friendly guest registration, check-out,...
-
Assistant Front Desk Manager
3 months ago
New Orleans, United States Marriott Hotels & Resorts Full timeEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Strives to ensure guest Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Assistant, Hotel
-
Front Desk Manager
4 weeks ago
New Orleans, Louisiana, United States Marriott International Full timeAdditional Information Overnight ShiftJob Number Job Category Rooms & Guest Services OperationsLocation New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and...
-
Front Desk Manager
4 weeks ago
New Orleans, United States Marriott International Full timeAdditional Information Overnight ShiftJob Number 24143312Job Category Rooms & Guest Services OperationsLocation New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions...
-
Front Desk Manager
3 days ago
New Orleans, Louisiana, United States Marriott International Inc Full timeJob SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring exceptional customer experiences and driving business growth. This position requires a highly skilled and experienced professional who can lead and motivate a team to deliver outstanding results.Key ResponsibilitiesGuest Services: Provide exceptional...
-
Assistant Front Desk Manager
3 months ago
New Orleans, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...
-
Front Desk Agent
2 months ago
New Orleans, United States Hotel Resource Full time**Customer Service, Hospitality - Hotel** **Front Desk Agent** Front Desk Agent Express Employment Professionals-New Orleans New Orleans LA **Front Desk Agent** **Company:** Express Employment Professionals-New Orleans **Location:** 70125 US **Category:** Customer Service, Hospitality - Hotel **Degrees Required:** Not Specified **Employment Type:**...
-
Front Desk Representative
8 hours ago
New Orleans, Louisiana, United States Hotel Tonnelle TributePortfolio Full timeJob Summary:Hotel Tonnelle TributePortfolio is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Responsibilities:Guest Registration: Register guests in a friendly and efficient...
-
Front Desk Agent
3 weeks ago
New Orleans, United States Hotel Management of New Orleans LLC Full timeFront Desk Agent Fulltime- 2 days- 3pm-11pm & 2 days-11pm-7am New Orleans, LA Description Front Desk Agent New Orleans, LA We are looking for a reliable, and professional person to join our hospitality team in providing excellent customer service to our hotel guests. Front Desk Agent must be able to perform each essential duty as listed below satisfactorily....
-
Front Desk Agent
2 months ago
New Orleans, United States The Old 77 Hotel and Chandlery Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Front Desk Agent
1 month ago
New Orleans, United States Pyramid Global Hospitality Full timeWe are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving Front Desk, Agent, Reservations, High School
-
Front Desk Supervisor
4 weeks ago
New Orleans, United States Sonesta International Hotels Full timeJob Description Summary Sonesta ES Suites New Orleans Sonesta ES Suites New Orleans is looking for a Front Desk Supervisor (FDS). The FDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the...
-
Front Desk Coordinator
22 hours ago
New Orleans, Louisiana, United States DDG MW WBH Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at DDG MW WBH. As a key member of our front office, you will be responsible for providing exceptional customer service, managing incoming calls, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer Service: Greet guests in a...
-
Front Desk Supervisor
1 month ago
New Orleans, United States Pyramid Global Hospitality Full timeThe Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear Front Desk, Supervisor, High School, Office Clerk, Skills, Hotel
-
Front Desk Receptionist
2 months ago
New Orleans, United States Four Seasons Hotels & Resorts Full timeAre you excited about delivering the best experience to our guests? This position may be the perfect fit for you! The Front Desk Receptionist is the welcoming face of the front desk. As our hotel is open 24/7, 365 days a year, we expect our Front Des Receptionist, Front Desk, Hotel
-
Front Desk Officer
2 days ago
New Orleans, United States Marriott Full timeAdditional Information Overnight Shift Job Number 24143312 Job Category Rooms & Guest Services Operations Location New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office...
-
Assistant Front Office Manager
1 week ago
New Orleans, Louisiana, United States Hyatt Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Manager Assistant to join our team at Hyatt Hotels. As a key member of our Front Office team, you will be responsible for leading front desk operations, driving guest satisfaction, and enhancing the overall customer experience.Key ResponsibilitiesFront Desk Operations: Assist in the...
-
Front Desk Coordinator
2 days ago
New Orleans, Louisiana, United States Crimson Industries Full timeCompany OverviewCrimson Industries is a leading provider of innovative solutions and services dedicated to delivering exceptional care for women and children's health. Our top priority is to assist our patients in achieving a stable and sustainable pregnancy by offering the best fertility treatments and services.Job OverviewWe are seeking a highly skilled...
-
Front Desk Manager
2 months ago
New York, United States sulekha.co.uk Full timeFront Desk Manager Jobs in New York, NY *Work Experience***3 - 20 Years** *Job Role* 3 hrs ago Job description: Up scale Beach area Hotel Comfort Inn & Suites Scarborough ME looking for experienced front desk person. Accommodation can be provided. You must ... ... **managed** experience. Officially launched in 2014 and headquartered in San Francisco, Sonder...
-
Front Desk Operations Manager
2 days ago
New Orleans, LA , USA, United States Aimbridge Hospitality Full timeJob Summary:The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected...
Front Desk Manager
4 weeks ago
Job Number 24143312
Job Category Rooms & Guest Services Operations
Location New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
The salary range for this position is $50,000 to $63,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
