Senior Regional Manager

Position at Fernwood Property Management. The Regional Property Manager oversees the operational and financial performance of a multifamily portfolio. This role provides strategic leadership to property teams, ensuring exceptional resident experiences, strong financial results, and consistent execution of company standards. The Regional Property Manager reports directly to the Chief Operating Officer. Duties and Responsibilities Hires, manages, trains, develops and ensures the success of the Resident Services Associate and Contact Center staff in all assigned markets to ensure residents receive the highest standards of customer service. Manages all Resident Services Associate and Contact Center operations, including staff scheduling and performance management. Ensures seamless, consistent communication, collaboration and follow-up efforts with construction, maintenance, design, and resident success teams to effectively serve residents. Supports and liaison with Chicago Property Managers in the high‑rise portfolio, including Regents Park. Reviews open work orders and communicates with residents regarding status. Supervises resident communications, including calls and emails, to ensure customer service and pre‑leasing activities are consistent with the mac brand. Works with unsatisfied customers and responds to internal surveys and public reviews. Investigates resident disturbances, violations and complaints and works with legal department to remedy in accordance with the RLTO. Manages resident move‑ins for each property. This includes preparing resident and mac maintenance for move‑in, making fobs and distributing keys to residents and checking up on resident a day after the move‑in. Manages and coordinates special projects such as capital expenditures, life safety, a new service (e.g., RUBS) Assists in maintaining contact with insurance carrier, fire protection, police department, city buildings department and our legal department ensuring code and regulation compliance with each individual agency or group. Performs lease updates (parking, storage, pet, sublets, tenant changes) and early lease terminations. Plans semi‑annual resident events. Supports sales team by directly working together to convert qualified lead opportunities into sales, including answering phone calls, emails, chat requests in regard to our available units to lease. Performs other related duties and assignments as required. Qualifications Seven (7) plus years of prior professional real estate experience and prior management experience. Accessibility outside of office hours via cell phone and email. Weekend office hours may be required in the case of emergency, or a permanent schedule with a weekday off in lieu of a weekend day. Benefits and Perks Robust benefits package including Medical, Vision & Dental Insurance, 401(k) with Company Match. Competitive salary ($125,000/annually + performance bonus incentives). 30% rent discount for full‑time employees. Educational reimbursement. Opportunities for professional development and career growth. Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required. About Mac: We believe that the quality of one’s life is directly related to the quality of one’s home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes—for our residents, our communities, and our colleagues. Seniority Level Director Employment Type Full‑time Job Function Sales and Business Development #J-18808-Ljbffr