Lead Building Automation Service Specialist

OverviewHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.Transform the everyday with usOur Lead Service Specialists performs assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Lead Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.ResponsibilitiesExecute digitalization and standard service operations strategiesWork with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnelFollow safety requirements as outlined by Siemens and customersSuccessfully complete assigned training as outlined in the training pathFollow mandatory policies, procedures, and standardsDevelop relationships at all levels within the customer’s organization and exhibit strong customer service skillsIdentify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalationsMay coordinate with contractors on job sites and maintains tools and test equipmentRespond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policyFollow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens toolsProvide instructions to customer personnel regarding proper system operations and assist with trainingIdentify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreementPerform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobsLead and mentor other Service Technicians and identify quote deficiency repairsDevelop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devicesWork overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)Work rotational On-Call and/or Minimal Overnight TravelHave the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customersBasic QualificationsElectro-mechanical experience (either in a previous role or through education) and user PC/software skill5+ years of experience performing preventive maintenance and diagnostics of direct digital control systemsDemonstrated on-the-job experience with open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networkingEngineering concepts, programming, job start-up and checkout, and troubleshootingAbility and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditionsMust be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassistedExperience with Microsoft Office (Word, Excel, and Outlook)Must be able and willing to work overtime as neededMust be 18 years of age and possess a valid driver's license with limited violationsLegally authorized to work in the United States on a continual and permanent basis without company sponsorshipPreferred QualificationsHigh school diploma or state-recognized GEDExperience installing and servicing electronic control or HVAC equipment; 1+ yearsDemonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operationsEngineering and programming (PLC or BMS) backgroundReady to create your own journey? Join us today.About Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Equity and Inclusion in our Diverse Global WorkforceWe value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.#LI-KB1 #Zone2-EREF hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, BAS, building management, mechanical systems, system integration$72,757 - $124,726Organization: Smart InfrastructureJob Type: Full-timeCategory: Engineering #J-18808-Ljbffr