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Patient Services Representative
2 months ago
The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.
This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Lakeville and Eagan locations.
A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.
Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions:
- Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
- Verify all patients' insurance is accurately updated.
- Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.
- Responsible for courteous and respectful communication with patients and guests.
- Responsible for all patient chart preparation.
- Responsible for upkeep of patient waiting areas.
- Responsible for monitoring incoming faxes and new referrals.
- Assists with patient pre-operative phone calls as needed.
- Accountable for reporting occurrences through the center's established reporting process related to employee and/or patient/visitor events.
- Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
- Any and all other duties as assigned.
Education and Experience Requirements:
- High School diploma/GED or equivalent
- Customer Service experience required
- Medical terminology knowledge preferred
- Administrative or Medical Office experience preferred
Essential Requirements:
Ability to:
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic during business hours
- Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions:
- Physical Therapy setting
Notes:
- Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.