ServiceNow Technical Consultant

1 day ago Be among the first 25 applicants Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves" mentality. Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. Key Responsibilities Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations. Perform, and have the ability to lead, end-to-end ServiceNow SPM implementation projects, from initial discovery through deployment and post-go-live support Design and configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development. Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations. Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards. Work with Business Analysts and stakeholders to translate business requirements into technical specifications. Lead technical workshops to review design, architecture, and configuration approaches. Support end-to-end project delivery including sprint planning, testing, and deployment. Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5). Develop and configure other ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications. Provide technical guidance to junior developers or project teams. Develop and support integrations using REST, SOAP, APIs, and IntegrationHub. Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange. Troubleshoot issues, perform root cause analysis, and optimize system performance. Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio). Ensure compliance with security, privacy, and audit requirements. Contribute to documentation of technical specifications, release notes, and solution designs. Required Qualifications Bachelor’s degree in Computer Science, Information Systems, or related field. 3–5+ years of ServiceNow development or technical consulting experience Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization. Proven experience implementing ServiceNow SPM for enterprise clients. Proven experience delivering at least one full-cycle ServiceNow implementation. Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. Experience with Flow Designer, IntegrationHub, and Service Portal development. Hands‑on experience with ServiceNow integrations and API‑based data exchange. Familiarity with Agile delivery (Scrum or SAFe). Strong understanding of ITIL and enterprise service management practices. Excellent problem‑solving and debugging skills. Strong communication and client‑facing presentation abilities. Required Certifications Certified Implementation Specialist – Strategic Portfolio Management (SPM) ServiceNow Certified System Administrator Preferred Qualifications ITIL v3 or v4 Certification ServiceNow Certified Application Developer (CAD) Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM PMI Project Management Professional (PMP) certification ICAgile or equivalent Agile certification Location Remote Senior Level Mid‑Senior level Employment Type Full-time Job Function Information Technology Industries Information Services and IT Services and IT Consulting Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. #J-18808-Ljbffr