Patient Access Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities:

• Coordinates with appropriate parties including clinical and ancillary department representatives, leadership, payer point of contacts, consultants, and others as needed
• Focuses on special projects as assigned by department leadership, including account clean-up efforts, data collection and interpretation, or operational reporting
• Fulfills administrative tasks such as managing conference room calendars, scheduling meetings, department activities, answering calls or assisting guests upon arrival to the department location
• Identifies needs or trends and escalates to leadership
• Maintains monthly statistical information and provides to appropriate recipients
• Works closely with Coding, HEIS, PFS, and other hospital departments with potential registration issues, striving for resolution
• Strong understanding of the multiple applications used and the integration of systems in order to execute tasks and troubleshoot issues as needed
• Ability to analyze policies and procedures, and possesses a clear understanding of Patient Access functions including registration and insurance verification
• Meets/exceeds productivity and quality standards as outlined by the department
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience in a medical setting 
• 1+ years of customer service experience 
• 1+ years of experience in Patient Access or Patient Financial Services
• Intermediate level of proficiency with Microsoft Office, Windows PC Applications, etc. 
• Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications: 

• Associate’s degree in healthcare administration, finance, business or related field 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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