Director of Services

1 month ago

Hilton Head Island, United States Marriott Full time

Additional Information

Job Number 24196087

Job Category Housekeeping & Laundry

Location Marriott's Harbour Point and Sunset Pointe at Shelter Cove, 4 Shelter Cove Lane, Hilton Head Island, South Carolina, United States, 29928 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchise, Marriott Vacations Worldwide. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

This position will be based at Marriott's Barony Beach Club located at 5 Grasslawn Avenue, Hilton Head, SC.

CORE WORK ACTIVITIES:

Managing Housekeeping Operations and Budgets:

  • Ensures compliance with all housekeeping policies, standards and procedures.

  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

  • Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

  • Inventories stock to ensure adequate supplies.

  • Supervises an effective inspection program for all guestrooms and public space.

  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

  • Ensures all employees have proper supplies, equipment and uniforms.

  • Communicates areas that need attention to staff and follows up to ensure understanding.

  • Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities:

  • Uses all available on the job training tools to train new hires and provide follow-up training as necessary.

  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.

  • Schedule associates to business demands and for tracks associate time and attendance.

  • Ensures associates understand expectations and parameters.

  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

  • Observes service behaviors of associates and provides feedback to individuals.

  • Ensures associate recognition is taking place on all shifts.

  • Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

  • Participates in associate progressive discipline procedures.

  • Review associate satisfaction results.

  • Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service:

  • Sets a positive example for guest relations.

  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

  • Empowers associates to provide excellent customer service.

  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.​

  • Responds to and handles guest problems and complaints.

  • Strives to improve service performance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Education and Experience:

  • High school diploma or GED; 3 years experience in housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.

Relocation Assistance Available

This company is an equal opportunity employer.

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