Senior Account Manager

1 week ago

Greenwood, United States Tilson Full time
Are you an HR powerhouse who excels in building lasting, trusted relationships? Do you thrive on helping small businesses succeed by delivering HR solutions that allow them to focus on what they do best? Are you passionate about being the go-to advisor, ensuring your clients' success, and making a real impact on their growth? If you're ready to manage key account, lead with excellence, and empower businesses through Tilson's value-driven HR support - then we're looking for you
Human Resources | Senior Account Manager

Location: Greenwood, IN

Posting Description:

Tilson is hiring a Human Resources Senior Account Manager

About Us: Founded in 1995, Tilson is a leading Professional Employer Organization (PEO) dedicated to providing comprehensive HR solutions for small and mid-sized businesses. Our mission is to help businesses streamline their HR functions so they can focus on what they do best: growing their business. If you're looking to make a real impact and grow alongside a team that values collaboration, preparedness, and the relentless pursuit of excellence, Tilson is the place for you

Why Choose Tilson?

  • Be a Change Maker: Play a pivotal role in helping businesses thrive by managing their HR functions and ensuring compliance with ever-changing regulations. Your work will truly empower businesses to focus on building high-performance teams.
  • Innovative and Collaborative Culture: Work with a team of passionate professionals who redefine the HR landscape through creativity and teamwork. Our culture celebrates collaboration and the collective success of our team.
  • Build a Rewarding Future: We support your career journey with continuous learning opportunities and a clear path for advancement. Tilson is committed to your professional development and success.
  • Flexibility & Balance: Enjoy a flexible work environment that allows you to thrive both personally and professionally, whether you're in the office or working remotely.


What You'll Do:
  • Client Relationship Management: Oversee mid-sized and/or key client relationships from the implementation process through the entire lifecycle, ensuring satisfaction, retention, and the delivery of exceptional HR services tailored to their needs.
  • Service Delivery and Support: Manage all aspects of daily service delivery for your assigned clients, working closely with Tilson's operational service teams in HR, Benefits, and Payroll to meet client needs and exceed expectations.
  • HR Compliance: Serve as the primary HR liaison, ensuring compliance with legal and regulatory requirements across multiple states. Provide guidance on HR policies and procedures to align with client goals.
  • Problem Resolution: Provide counsel and direction on employee relations issues, including performance management, terminations, sexual harassment, and discrimination. Coach and consult with managers and associates to ensure compliance with federal and state laws.
  • Client and Business Support: Identify and develop solutions for specific client needs, such as compensation, employment policies, HR planning, and training. Advocate for your assigned clients by aligning HR solutions with their business objectives.
  • Benefits Administration: Deliver annual benefit plan renewals, including plan design, cost factors, and considerations for contributions. Ensure clients understand their options and make informed decisions.
  • Team Leadership and Mentorship: Assist with the training and development of HR teammates, providing guidance on complex HR issues and fostering a culture of growth and collaboration within the HR team.
  • On-Site Client Engagement: Plan, coordinate, and lead on-site client review and update meetings, ensuring clients receive personalized attention and HR Best Practices.


Who You Are: You are a customer-focused HR professional who thrives in a dynamic and fast-paced environment. You are passionate about building strong relationships and making a meaningful impact on businesses through innovative HR solutions. You are not just looking for a job; you want to be part of a team that values collaboration, excellence, and growth.
  • Experienced HR Leader: You have 3-6 years of progressive HR Generalist experience and have worked directly with business owners and key decision-makers, providing HR guidance.
  • Education & Certification: You hold a Bachelor's Degree and have certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP, which demonstrate your commitment to the HR profession.
  • Excellent Communicator: You excel in both verbal and written communication, capable of presenting to large and small groups, and engaging effectively with colleagues, clients, and stakeholders at all levels.
  • Client-Centric Mindset: You have a proven track record of managing client relationships and ensuring satisfaction and retention through exceptional service delivery.
  • Multi-State Compliance Expert: You are well-versed in HR compliance across multiple states, ensuring that your clients are always up-to-date with changing regulations.
  • Problem Solver: You possess strong conflict and relationship management skills, able to navigate complex employee relations issues with ease.
  • Team Mentor: You have experience leading and mentoring HR team members, fostering a culture of growth and collaboration.
  • Adaptable & Resourceful: You are organized, able to manage multiple projects and prioritize tasks effectively, even in a fast-paced environment.


What We Offer:
  • Competitive Compensation: We offer a salary that reflects your experience and skills.
  • Comprehensive Benefits: Enjoy medical, dental, and vision coverage, along with paid time off and holidays.
  • Retirement Planning: Prepare for your future with our 401(k) plan and company match.
  • Wellness Support: Access mental health services and our Employee Assistance Program (EAP).
  • Continuous Learning: Opportunities for professional development and ongoing training to support your growth.


Ready to Join Our Team?

If you're ready to embark on an exciting career journey with Tilson and make a real impact, we want to hear from you Apply now and become part of a team that is helping businesses thrive.

Apply Today

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