Digital Account Manager
2 weeks ago
We're on the lookout for a skilled Digital Account Manager to help take our client relationships to the next level
Candidates must be located in Southern California or Phoenix, AZ
In this role, you'll be at the forefront of managing our digital accounts, providing top-notch service and ensuring client satisfaction. You'll work closely with clients to understand their needs and help them leverage our digital marketing solutions effectively.
We're offering a competitive salary ranging from $70,000 to $110,000 based on your experience, along with attractive bonuses and growth opportunities
Your responsibilities will include:
- Client Relationship Management: Develop and maintain strong relationships with clients, understanding their business needs and goals
- Account Growth: Identify opportunities for account expansion and cross-selling of IT services and solutions
- Project Coordination: Collaborate with technical teams to ensure successful delivery of IT projects and services
- Performance Monitoring: Track account performance, analyze data, and prepare reports to present to clients and senior management
- Problem Solving: Address client issues and concerns promptly, providing solutions and recommendations to enhance service delivery
- Contract Management: Negotiate contracts and agreements, ensuring alignment with client expectations and company policies
- Market Research: Stay informed about industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients
Requirements
- An understanding of IT services, outsourcing, large enterprise IT services sales
- Ideal person would have 4-7 years of experience working as an Account Manager in the IT Consulting and Services Industry
- Prior experience in a Sales, Customer Success, or Account Management role is required
- Demonstrable experience managing client relationships with large commercial/enterprise organizations
- Effectively manage multiple client accounts simultaneously
- An outgoing personality with strong communication and presentation skills – both verbal and written
- Demonstrable ability to author high-quality professional communications
- Strong work ethic and a drive to deliver excellent work products/outputs
- Excellent “soft” (inter-personal) skills when working with both internal and external customers
- An organized team player who is resourceful and dependable with attention to detail
- A strong relationship-builder with influence and negotiation skills
- Comfortable initiating/conducting regular interaction with clients in person, over the phone, via email, and video calls
- Problem-solver who can view a situation from multiple angles, devise solutions, and execute on them
- Open to continual learning and improvement and takes a hands-on approach to their development
- Able to interface with contacts in different time zones across a global organization
- Able to be flexible, resilient, and thrive in a dynamic and fast-paced work environment
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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