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Field Customer Support Specialist

2 months ago

Woburn, United States RAC Brands Full time
Job Description

Field Customer Support Specialist (Collections)

Location: Roslindale, MA

Who We Are

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing. At Acima we currently have over 30,000+ retail partners and are growing daily Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Field Customer Support Specialist (collections) is responsible for managing customer accounts and meeting Company collections expectations by resolving past due accounts. This role may utilize a Company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

Compensation

The Field Customer Support Specialist position is paid hourly in accordance with Acima’s usual payroll procedures. In addition to a starting hourly rate of $20 per hour, the position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the role must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law

Key Responsibilities

  • Coordinate with collections team to assist in resolving past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner as assigned
  • Complete customer product returns as scheduled
  • Keep assigned vehicle(s) clean and maintained
  • Follow all safety and product handling procedures
  • Handle sensitive payment information securely
Job Requirements
  • Must be at least 18 years of age
  • High school diploma or GED
  • Valid state driver’s license and good driving record
  • Excellent communication and customer service skills
  • Ability to talk on the phone when needed
  • Ability to lift and move heavy items
  • Capable of using basic technology
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to work independently and with others
  • Organized, with time-management skills
  • Past collections or door to door sales experience or familiarity with the leasing industry is preferred
Why Work For ACIMA?
  • Award Winning Culture
  • Career Growth Opportunities
  • Weekly Pay
  • Bonus potential (based on performance)
  • Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
  • PTO
  • 401k Match
  • Discounts from Acima partners
  • FSA/HAS


Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and listen to coworkers and customers. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

This job description is not intended to be all-inclusive. Coworker may perform other related duties as negotiated to meet the ongoing needs of the organization.

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