Monitoring Specialist
4 weeks ago
Monitoring Expert - USA (Remote, any state)
We are searching for our new Monitoring Specialist with a solid technical background and experience in monitoring platforms, tools, and processes.
If you have a passion for ensuring system stability and performance, and are familiar with platforms like BMC TrueSight, Elastic Synthetic Monitoring, and OpsGenie, have a look at the following.
Work Hours: 7:00 AM - 6:00 PM ET/EDT
Responsibilities:
Monitoring Strategy & Design
- Collaborate with project teams to define monitoring roles and analyze requirements.
- Design and implement monitoring strategies for new applications, solutions, or infrastructure.
- Ensure seamless integration of monitoring tasks into incident and change processes.
Configuration & Metrics
- Install and configure monitors following corporate standards.
- Apply and automate performance metrics, reducing manual tasks through CMDB integration.
- Manage alerts and their relationship with Configuration Items (CIs) to assess service impacts.
Synthetic & Network Monitoring
- Manage web synthetic transactions: recording, configuring metrics, and incident resolution.
- Handle network monitoring by adding, modifying, and deleting devices, and configuring SNMP credentials.
- Keep monitoring configurations updated and synchronized with CMDB.
Monitoring Agents
- Automate the installation and update of monitoring agents.
- Ensure regular updates of Patrol Agents and Knowledge Modules to prevent obsolescence.
Infrastructure & Security Management
- Proactively manage security patches and apply updates due to vulnerabilities.
- Plan and execute infrastructure upgrades every two years or as required before the end of support.
Project & Third-Party Assistance
- Provide assistance in resolving monitoring-related queries.
- Document processes and attend meetings with technical teams and users to ensure smooth project rollouts.
Required Qualifications:
- Technical School Degree or equivalent
- Minimum 3 years in monitoring platforms, tools, and languages
- Knowledge of BMC TrueSight, Elastic Synthetic Monitoring, BMC Patrol, OpsGenie, CA Spectrum, etc.
- Must be located in the USA
- Availability to work from 7:00 AM - 6:00 PM ET/EDT
- Flexibility for potential on-call duties
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