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Service Advisor

4 months ago

Roanoke, United States Berglund INFINITI Full time

Luxury Automotive Service Advisor / Writer


Our Service Department at Berglund Luxury Roanoke continues to grow and we are seeking fun and energetic Service Advisor with a strong work ethic to join our team. We provide a positive culture and the opportunity to work in a professional environment. We are a very busy dealership with a steady workflow and an experienced service team.

Our ideal candidate will have excellent customer service skills. Automotive Service Advisor / Writer Experience is a must Additionally, we offer the opportunity for very competitive income, benefits, and an enjoyable work environment.

WE OFFER:

  • Excellent growth potential with growing organization
  • Life, Disability, & Health Insurance
  • 401K
  • Paid Vacation

RESPONSIBILITIES:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

REQUIREMENTS:

  • Proven record of achieving exceptional Customer Satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
  • Above average energy level
  • Desire for a long term career with a growing organization
  • Personal and professional integrity

Service, Service Advisor, Service Sales, Automotive, Auto