Affiliate Customer Service Associate

2 weeks ago

Nashville, United States Broadcast Music, Inc. Full time

POSITION SUMMARY

All candidates should make sure to read the following job description and information carefully before applying.

Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquiries, resolving issues, and providing support with professionalism and empathy.

LOCATION

Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.



FUNCTIONS OF THE JOB

Essential Functions: representative but not all inclusive of those commonly associated with this position.




  • Projects an attitude of enthusiasm and willingness to serve customers in order to deliver an exceptional customer experience.
  • Effectively and efficiently handles a high volume of affiliate contacts and inquiries, primarily via telephone and email.
  • Researches and responds to a wide variety of inquiries, including, but not limited to assistance registering songs and account maintenance.
  • Effectively manages routine customer situations. Drives clarity through active listening and seeks to build solutions to respond to customer questions.
  • Effectively captures notes and documents relevant details into the CRM system with every contact.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets quality standards.
  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
  • Escalates inquiries requiring additional research to case management as needed.
  • Other duties as assigned.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.


POSITION QUALIFICATION REQUIREMENTS 

Education: College degree preferred.

Experience: One-year previous Call Center or similar customer service experience preferred. Music industry experience preferred. Experience with Customer Relationship Management (CRM) tools preferred.

SKILLS AND ABILITIES

Representative but not all inclusive of those commonly associated with this position.




  • Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.
  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills.
  • Results-driven achiever with exemplary planning and organizational skills; detail oriented.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Innovative problem-solver who can generate workable solutions and resolve issues.
  • Flexible and adaptable to manage multiple priorities, assignments and tasks in high-paced environment including the ability to manage and adapt to change.
  • Resourceful team player who excels at building relationships with affiliates and colleagues.


SALARY RANGE 

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.



What We Give to You:




  • Health, dental, and vision insurance
  • 401K with employer match
  • Flexible spending accounts
  • Paid vacation and paid sick/personal time
  • 12 paid calendar holidays
  • Paid volunteer time off
  • Summer hours that offer more time for fun in the sun
  • Company paid life insurance
  • Up to 12 weeks paid parental leave
  • Tuition assistance for qualified team members
  • Commuter benefits (New York)
  • Amazing and engaging culture
  • Employee Resource Groups


BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.



#LI-Hybrid



Remote working/work at home options are available for this role.

  • Affiliate Customer Service Associate

    4 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquiries, resolving issues, and providing support with professionalism and empathy. LOCATION Nashville, TN office. BMI has transitioned back to working in the office...

  • Affiliate Customer Service Associate

    3 weeks ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYAll candidates should make sure to read the following job description and information carefully before applying.Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquiries, resolving issues, and providing support with...

  • Affiliate Customer Service Associate

    3 weeks ago

    Nashville, TN, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquiries, resolving issues, and providing support with professionalism and empathy. LOCATION Nashville, TN office. BMI has transitioned back to working in the office...

  • Director, Affiliate Publisher Services

    2 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate journey. Gathers feedback to improve our products and services and provides regular reporting on performance metrics. Contributes to product development,...

  • Director, Affiliate Publisher Services

    2 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate journey. Gathers feedback to improve our products and services and provides regular reporting on performance metrics. Contributes to product development,...

  • Director, Affiliate Publisher Services

    4 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate journey. Gathers feedback to improve our products and services and provides regular reporting on performance metrics. Contributes to product development,...

  • Director, Affiliate Publisher Services

    3 weeks ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYWhile professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate...

  • Sales & Customer Service Associate

    5 months ago

    Nashville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Cool Springs, 1731 Mallory Lane, Suite 111, Brentwood TN 37027 Do you have a passion for helping others? At the Massage Envy Cool Springs franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...

  • Customer Service Associate

    7 days ago

    Nashville, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolut Customer Service, Associate, Customer Experience, Service, Retail, Automotive

  • Sales & Customer Service Associate- AM Shift

    5 months ago

    Nashville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy 2002 Richard Jones Rd Ste A-101, Nashville, TN 37215 Do you have a passion for helping others? At the Massage Envy Green Hills franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...

  • Affiliate Case Management Specialist

    2 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving issues, and providing support with professionalism and empathy. LOCATION Nashville, TN office. BMI has transitioned back to working in the office on a regular...

  • Affiliate Case Management Specialist

    4 weeks ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving issues, and providing support with professionalism and empathy. LOCATION Nashville, TN office. BMI has transitioned back to working in the office on a regular...

  • Customer Service Associate | Automotive

    7 days ago

    Nashville, United States Pull-A-Part & U Pull & Pay Full time

    For this opportunity you will report to our Pull-A-Part store location, and you will fulfill the following job responsibilities & qualifications required for the role:Participate in a culture that focuses on "Safety First" & "Environmental Stewardshi Customer Service, Automotive, Associate, Service, Customer

  • Affiliate Case Management Specialist

    2 weeks ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving issues, and providing support with professionalism and...

  • Affiliate Case Management Specialist

    3 weeks ago

    Nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARYHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving issues, and providing support with professionalism and...

  • Customer Service Specialist

    2 weeks ago

    Nashville, United States Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Sales Associate

    3 months ago

    Nashville, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative...

  • Sales Associate

    4 weeks ago

    Nashville, Tennessee, United States Palmetto Moon Full time

    Customer Service ExpertiseAre you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships with customers? Palmetto Moon is seeking a Seasonal Sales Associate to join our team!As a Seasonal Sales Associate, you will be responsible for providing top-notch customer service, promoting our premium...

  • LP Customer Service Associate I

    4 months ago

    Nashville, United States Marshalls Full time

    Marshalls - 3135 Lebanon Pike Suite 106 37214 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and...

  • Customer Service Associate

    6 days ago

    Nashville, Tennessee, United States Compass Group USA Inc Full time

    We are seeking a skilled Customer Service Associate to join our team at Compass Group USA Inc. This is an exciting opportunity to work in the food and beverage industry, providing exceptional service to our customers.About the JobThis role will involve operating a Point of Sale system, assisting the Chef, preparing coffee, and maintaining clean and organized...