Current jobs related to Affiliate Customer Service Associate - Nashville - Broadcast Music, Inc.

  • Director, Affiliate Publisher Services

    2 months ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate journey. Gathers feedback to improve our products and services and provides regular reporting on performance metrics. Contributes to product development,...

  • Director, Affiliate Publisher Services

    1 month ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate journey. Gathers feedback to improve our products and services and provides regular reporting on performance metrics. Contributes to product development,...

  • Director, Affiliate Publisher Services

    1 month ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Manages and nurtures relationships with our existing publishers. Addresses music publisher inquires and concerns promptly, collaborates with cross functional teams to enhance the affiliate journey. Gathers feedback to improve our products and services and provides regular reporting on performance metrics. Contributes to product development,...

  • Customer Service Associate

    2 weeks ago

    Nashville, Tennessee, United States Veterans Canteen Service - VCS Full time

    About the RoleThe Customer Service Associate - Retail will work closely with our management team to achieve sales goals and provide an outstanding customer experience. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

  • Sales & Customer Service Associate

    6 months ago

    Nashville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Cool Springs, 1731 Mallory Lane, Suite 111, Brentwood TN 37027 Do you have a passion for helping others? At the Massage Envy Cool Springs franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...

  • Customer Service Associate

    1 month ago

    Nashville, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolut Customer Service, Associate, Customer Experience, Service, Retail, Automotive

  • Customer Service Associate

    2 weeks ago

    Nashville, Tennessee, United States TriOptus LLC Full time

    Job Title: Customer Service AssociateEstimated Salary: $45,000 - $60,000 per yearAbout the Role:We are seeking a highly skilled Customer Service Associate to join our team at TriOptus LLC. As a key member of our service delivery team, you will be responsible for providing exceptional customer experiences through phone and email interactions.Key...

  • Customer Service Associate

    4 days ago

    Nashville, Tennessee, United States Advance Financial Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Associate to join our team at Advance Financial. As a Customer Service Associate, you will be responsible for providing world-class customer service to our customers.You will be the first point of contact for our customers, answering their questions and resolving their issues in a timely and...

  • Sales & Customer Service Associate- AM Shift

    5 months ago

    Nashville, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy 2002 Richard Jones Rd Ste A-101, Nashville, TN 37215 Do you have a passion for helping others? At the Massage Envy Green Hills franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...

  • Customer Service Associate

    5 days ago

    Nashville, Tennessee, United States Carl Black Chevrolet of Nashville Full time

    At Carl Black Chevrolet of Nashville, we are seeking a highly skilled and professional Customer Service Associate to join our team. This individual will provide exceptional customer service experience to all customers that enter our dealership.The estimated salary for this position is $35,000 - $45,000 per year, depending on experience and...

  • Customer Service Associate

    2 weeks ago

    Nashville, Tennessee, United States Sodexo S A Full time

    Job OverviewWe are seeking a Customer Service Associate to join our team at LIPSCOMB UNIVERSITYMain Responsibilities:Provide exceptional customer service by operating the cash register and completing transactions with efficiency.Work effectively in the food service operation, handling cash and credit transactions from Sodexo and client customers with a focus...

  • Affiliate Case Management Specialist

    2 months ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving issues, and providing support with professionalism and empathy. LOCATION Nashville, TN office. BMI has transitioned back to working in the office on a regular...

  • Affiliate Case Management Specialist

    1 month ago

    nashville, United States Broadcast Music, Inc. Full time

    POSITION SUMMARY Responsible for providing excellent customer service to our songwriter and publisher customers. Ensure customer satisfaction by addressing complex and escalated inquires, resolving issues, and providing support with professionalism and empathy. LOCATION Nashville, TN office. BMI has transitioned back to working in the office on a regular...

  • Customer Service Associate

    7 days ago

    Nashville, Tennessee, United States Legal Intake Professionals Full time

    About the Role: As a Customer Service Associate, you will be the first point of contact for clients seeking assistance with personal injury matters. Your primary responsibility will be to handle incoming calls, gather client information, and provide exceptional customer service.Salary: $20 per hour with perfect attendance, $18 per hour without perfect...

  • Facilities and Customer Service Associate

    6 days ago

    Nashville, Tennessee, United States Platinum Storage Group Full time

    Job ResponsibilitiesAs a Facilities and Customer Service Associate, you will be responsible for contributing to a positive work environment, greeting customers, and providing outstanding customer service. You will also perform administrative duties, light site maintenance, and other tasks as assigned by the Site Manager.

  • Customer Service Associate | Automotive

    1 month ago

    Nashville, United States Pull-A-Part & U Pull & Pay Full time

    For this opportunity you will report to our Pull-A-Part store location, and you will fulfill the following job responsibilities & qualifications required for the role:Participate in a culture that focuses on "Safety First" & "Environmental Stewardshi Customer Service, Automotive, Associate, Service, Customer

  • Holiday Customer Service Associate

    3 weeks ago

    Nashville, Tennessee, United States Palmetto Moon Full time

    In this exciting opportunity with Palmetto Moon, you will play a key role in delivering an exceptional customer experience as a Seasonal Part-Time Sales Associate. Located at Opry Mills in Nashville, TN, this role offers flexible scheduling and an employee discount, making it an attractive choice for those looking to earn holiday spending money while working...

  • Customer Service Specialist

    1 month ago

    Nashville, United States Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Customer Service Associate

    7 days ago

    Nashville, Tennessee, United States Thrift alliance dba thriftsmart Full time

    About the RoleWe are seeking a skilled Customer Service Associate to join our ThriftSmart team. As a key member of our sales team, you will be responsible for delivering an exceptional shopping experience for our customers.Key ResponsibilitiesDevelop a strong knowledge of our merchandise selection and frequently asked questions regarding product...

  • Sales Associate

    4 months ago

    Nashville, United States Drybar Shops Full time

    Overview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative...

Affiliate Customer Service Associate

1 month ago

Nashville, United States Broadcast Music, Inc. Full time

POSITION SUMMARY

All candidates should make sure to read the following job description and information carefully before applying.

Responsible for providing excellent customer service to our songwriter and publisher customers. Plays a vital role in ensuring customer satisfaction by addressing front line inquiries, resolving issues, and providing support with professionalism and empathy.

LOCATION

Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority.



FUNCTIONS OF THE JOB

Essential Functions: representative but not all inclusive of those commonly associated with this position.




  • Projects an attitude of enthusiasm and willingness to serve customers in order to deliver an exceptional customer experience.
  • Effectively and efficiently handles a high volume of affiliate contacts and inquiries, primarily via telephone and email.
  • Researches and responds to a wide variety of inquiries, including, but not limited to assistance registering songs and account maintenance.
  • Effectively manages routine customer situations. Drives clarity through active listening and seeks to build solutions to respond to customer questions.
  • Effectively captures notes and documents relevant details into the CRM system with every contact.
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets quality standards.
  • Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
  • Escalates inquiries requiring additional research to case management as needed.
  • Other duties as assigned.
  • Regular attendance.
  • Supports our BMI Core Values and cultivates a culture of diversity and inclusion.


POSITION QUALIFICATION REQUIREMENTS 

Education: College degree preferred.

Experience: One-year previous Call Center or similar customer service experience preferred. Music industry experience preferred. Experience with Customer Relationship Management (CRM) tools preferred.

SKILLS AND ABILITIES

Representative but not all inclusive of those commonly associated with this position.




  • Exceptional communication skills including ability to listen, write and speak effectively including presentation skills.
  • Strong interpersonal skills; ability to establish good working relationships internally and externally including strong negotiation and conflict management skills.
  • Results-driven achiever with exemplary planning and organizational skills; detail oriented.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Innovative problem-solver who can generate workable solutions and resolve issues.
  • Flexible and adaptable to manage multiple priorities, assignments and tasks in high-paced environment including the ability to manage and adapt to change.
  • Resourceful team player who excels at building relationships with affiliates and colleagues.


SALARY RANGE 

The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below.



What We Give to You:




  • Health, dental, and vision insurance
  • 401K with employer match
  • Flexible spending accounts
  • Paid vacation and paid sick/personal time
  • 12 paid calendar holidays
  • Paid volunteer time off
  • Summer hours that offer more time for fun in the sun
  • Company paid life insurance
  • Up to 12 weeks paid parental leave
  • Tuition assistance for qualified team members
  • Commuter benefits (New York)
  • Amazing and engaging culture
  • Employee Resource Groups


BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor.



#LI-Hybrid



Remote working/work at home options are available for this role.