Director, Business Operations

Join to apply for the Director, Business Operations role at Azalea HealthIn SummaryAs part of the Client Services leadership team, the newly formed Director, Business Operations is central to delivering on Azalea's mission by empowering our leaders to measure, learn, and improve by building exemplary metrics, dashboards, and benchmarks that allow us to measure the health of our clients and our internal process KPI's.We are looking for someone who thrives at the intersection of EHR data expertise, rigorous analytics qualifications, and driving internal process change. You will play a critical role in creating predictive models of client health and business outcomes leveraging multi-system data inputs. The Director, Business Operations will be critical in solving consequential problems in client services that improve the efficiency and efficacy of the solutions and services we deliver. This role is ideal for someone with hands‑on experience working with Salesforce data, strong data wrangling skills, and a passion for turning data into meaningful insights that resonates with internal and external stakeholders.What You Will DoDevelop iconic analytic outputs (studies, dashboards, benchmarks) that demonstrate Azalea's unique value to our clientsEngage with clients and operational leaders to understand client satisfaction responses, usage data and engagement scores to develop predictive models of client satisfaction and attrition riskCollaborate closely with cross‑functional teams to validate data quality, investigate issues, and provide feedback that informs an overarching data strategyOwn client services business processes including tools such as Salesforce, time management, and other technologies used to tackle problems and measure performance against KPI'sBudget and forecasting management for Client ServicesBackground And Skills You Will BringUndergraduate education in data analysis, clinical informatics, or a related field or commensurate experienceExperience working with large relational databases consisting of millions of recordsExperience building dashboards, benchmarks, or metrics to achieve measurable improvement in business operations, quality outcomes and client health modeling2+ years of experience wrangling and analyzing EHR data or other real‑world data sources using industry standard toolsKnowledge of clinical terminologies such as ICD, SNOMED, LOINC, RxNorm, or NDCExperience translating healthcare and operational concepts into analytic workflowsStrong communication skills to present insights and results to both technical and non‑technical audiencesAbility to learn and adapt quickly in a dynamic start‑up environmentExpertise in SalesForce, Pendo and other data sourcesSuccess Looks LikeBeing aggressive and taking initiative; we trust you to move the needle forwardDoing the job; outcomes are just as important as strategyBeing adaptable and amenable to meet the changes of a dynamic and evolving industryDemonstrating humility; partnership and collaboration is who we are and how we operateTapping into your innovative side; conventional is not always correctHow We Invest In YouCompetitive and comprehensive benefits: coverage options to support the whole person, including full medical, dental, vision, and life insurance, plus generous employer‑sponsored subsidy towards employee's medical insurance premiums; Azalea Health covers 100% of the premiums for Life AD&D and Long‑Term Disability for all eligible full‑time employeesBalance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you chooseEconomic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunitiesAzalea Health's EEO StatementAzalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique. #J-18808-Ljbffr