Administrative Support Specialist

4 weeks ago

Wilmington, United States Children and Families First Delaware Inc Full time

Description:   Community-based Mental Health Therapy Program is seeking administrative support.Serve in the role of providing administrative support for assigned program(s), assisting with documentation, management      of data sets, creation, and management of Excel spreadsheets, extracting data for reports including, but not limited to: o generating and disseminating productivity reports and productivity summarization reports monthly, quarterly and annually;o maintain community referral lists;o compiling or assisting in the compilation of statistical information for special reports. o conducting referral follow ups and related communications;o assist with assigning clients to programs;o updating waiting lists; ando maintain and revise program schedulesMedical Billing & Claims      Submissiono Responsible for preparing, reviewing, and submitting medical claims on a monthly and/or quarterly basis in accordance with payer requirements and regulatory guidelines.o Ensures accuracy and completeness of all billing information, including coding verification, supporting documentation, and reconciliation of therapeutic services provided.o Monitors claim status, follows up on rejections or denials, and coordinates corrections or resubmissions to ensure timely reimbursement and maintain accurate financial records.· Prepares and copies correspondence, records, and reports as assigned.Corresponds by mail and/or telephone with potential clients regarding their service.Take minutes at meetings as assigned.May collect payments from clients, as appropriate.Reconcile invoices, as appropriate.Orders and maintains supplies, as required.Submit check requisitions and/or gift card requests, as needed. Schedules client appointments as appropriate.· Maintains files and records· Provides front desk receptionist lunch-time coverage, and back-up coverage as assigned.· Supervise volunteers as assigned.· Establishes and maintains professional relationships within the agency and community.· May transport clients, as assigned. · Maintains agency standards regarding confidentiality and quality.Attend community meetings and assist with program outreach, as assigned.Serves on staff committees as assigned and/or approvedPart-Time (30 hours/week)  with benefitsBenefits include:Health, Dental and Vision InsuranceVacation, Sick and Holiday PayTuition Assistance401 (k) with matchingLife InsuranceEAP Service Requirements: EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); minimum of two years previous secretarial experience and/or training; or equivalent combination of education and experience. AA degree in business/admin support functions desirableQUALIFICATIONSAbility to manage and analyze program data.Ability to write summaries of program activities, operations for reports.Advanced working knowledge of Microsoft Office and Outlook.Advanced Excel skills.Previous experience with Apricot data system, desirable.Accurate typing and/or word processing skills.Previous experience with office equipment (computers, fax, calculator, photocopier, voice mail, telephones, etc.).Knowledge of record keeping, filing, and general office procedures.Good telephone skills.Ability to work independently and accurately.Ability to respond appropriately to the cultural differences present among the agencys service population.Strong organizational and time management skills.Possess a valid drivers license with a safe driving history.PIa2aa34099263-31181-39112267

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