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Project Manager

2 months ago

raleigh, United States ARK Solutions, Inc. Full time

Project Manager/Coordinator - Mid Level

Raleigh, NC

100% Remote


Seeking a Project Manager/Coordinator contractor for an engagement with the Project Management Office (PMO). This person will be responsible for managing and coordinating many work efforts of various sizes across multiple teams and projects that may include but not limited to Large Application Upgrades, Infrastructure/Hardware, Telephony, Contact Center, Circuit Replacement, PC Refresh, iPhone Refresh, Printer Refresh, and Governance, Risk and Compliance (GRC), and Large-Scale Compliance projects. The Project Manager/Coordinator will be developing projects schedules, tracking status, managing communication and dependencies. This individual will also coordinate rollout for groups on multiple ECM deliverables, ensuring customers are informed & trained, and that operational support is arranged. The individual must be knowledgeable and experienced with project management and IT Infrastructure and Governances This individual must have proven contributor level experience with Microsoft Project and SharePoint. This individual will work closely with the IT PMO Manager in assisting with solution documentation and project management tools.


Responsibilities:

  • Coordinate the development and delivery of training materials for changed business processes and IT applications
  • Maintain and monitor project plans and milestone.
  • Assess and document project risks and issues and provide solutions where applicable.
  • Provide coordination for other project team members as needed
  • Document and follow up on important actions and decisions from meetings.
  • Organize, attend, and participate in stakeholder meetings.
  • Prepare necessary presentation materials for meetings.
  • Provide administrative support as needed.
  • Undertake project tasks as required.
  • Document the program and project deliverables as assigned
  • Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Ensure stakeholder views are managed towards the best solution.
  • Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
  • Ability to manage complex strategic projects with multiple work streams
  • Ability to create simple to complex project plans, timelines, and work breakdown structures
  • Must have strategic planning skills with good understanding of roadmap development
  • Must have proficiency in project management
  • Flexibility, adaptability, and ability to work in a high-demand dynamic environment
  • Results-oriented, self-motivated individual with a very strong work ethic and must be able to demonstrate planning, negotiation, communication, and problem-solving skills
  • Manage large scale compliance projects including implementation of GRC Tool in ServiceNow and Implement GRC policy.
  • Ability to act independently with sound business judgement
  • Manage and direct a large upgrade project (i.e., project staffing, developing, monitoring and controlling schedules; identifying and resolving issues and risks; and communicating status to stakeholders)
  • Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.
  • Work effectively with internal and external clients, third party vendors, and senior management in accomplishing project objectives.
  • Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer.
  • Work closely with the Project Sponsor(s) and Governance Committees to facilitate decisions necessary for project delivery.
  • Manage effective project oversight and reviews to affect project success.
  • Develop and maintain project documentation including schedules/timelines and various detailed plans for Communication, Risk Management, Deployment and others as required.
  • Develop and maintain "lessons-learned " for utilization on future projects.
  • Manage political, resource, budgeting, change, and issues affecting the project.
  • Manage change requests associated with the project.
  • Manage vendor participation related to the project
  • Drive project work to completion
  • Escalate issues when needed
  • Develop and maintain status reports, decision and issue logs.


  • Required Skills: (5 years)Project management/coordination skills
  • Training material development and documentation
  • Working knowledge of Microsoft SharePoint
  • Working knowledge of Microsoft Project
  • Strong analytical and conceptual skills
  • Positive interpersonal skills
  • Strong written and verbal communication skills, including ability to explain business processes to IT users and IT applications to business users
  • Excellent organizational and presentation skills
  • Microsoft Suite experience (e.g., Word, Excel, PowerPoint)
  • Proven experience managing multiple projects
  • Proven experience writing clear and concise technical and user documentation
  • Working knowledge of application development life cycle


Process Management:

The Project Manager will follow established processes within the department, as well as processes defined and required by the Enterprise Project Management Office in their role as an oversight organization.


  • Knowledge, Skills and Abilities / Competencies desired:Solid understanding of project life cycle models as well as knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Experience in managing large and/or complex projects through full life-cycle
  • Experience in leading and managing local and remote teams
  • Proven experience in delivering projects on-time, within budget, as designed, that meet the customer requirements
  • Demonstrated understanding of the Project Management Knowledge Areas of the PMBOK®, PMI's Project Management Standard, PM tools and templates.

Skills Required / Desired Experience


Project management/coordination skills

Training material development and documentation

Working knowledge of Microsoft SharePoint

Working knowledge of Microsoft Project

Experience explaining business processes to IT users and IT applications to business users

Microsoft Suite experience (e.g., Word, Excel, PowerPoint)

Proven experience managing multiple projects

Proven experience writing clear and concise technical and user documentation

Working knowledge of application development life cycle