Total Loss Manager
15 hours ago
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That's Nice, But What's the Job?
This position is responsible for developing and leading the Total Loss team to achieve department objectives within the Loss Mitigation group. This includes assessing day to day performance, quality of work, providing feedback, and goal setting.
Essential Job Functions:
- Manage Total Loss team's performance through monitoring timeliness, accuracy and quantity of work.
- Strong attention to detail with the ability to analyze reporting and administer process controls and optimization.
- Provides daily goals and strategy to their team that will maximize long-term success.
- Monitors and reviews the work of each agent to ensure it is effective, within policy and procedure.
- Administers continuous training and coaching to ensure quality customer service.
- Identifies and recommends methods to improve processes and business operations.
- Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.
- Create and maintain a culture of positive change management for the Total Loss team towards the goal of being best in class as a Total Loss department.
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
- Love of listening. We need folks that listen with the intent to understand, not just reply.
- Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
- Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime - not just themselves.
- Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
- Management material. We are looking for someone that can lead, manage and grow within our organization.
Work Experience/Education:
- High School Degree Required. Bachelor's Degree preferred.
- 2+ years of management experience in a call center or retail environment.
- Knowledge of Fair Debt Collection Practices Act is a plus.
- Required to work a flexible schedule including some evenings and Saturdays.
Physical Requirements:
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to remain in a stationary position at least 75% of the time
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
- Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations
- This position could require moving objects up to 20 pounds
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
- Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
- Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out
- We Care and Value YOU Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more
- Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment
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