Customer Service Representative

4 weeks ago

Arizona City, United States Kemper Full time

Location(s)
Remote-AZ

Details

Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy. We also offer hours that work for you

Our contact center is open from 7:00am to 8:00pm CST. The work schedule will be Monday - Friday and 10:30am to 7:00pm CST with a rotating Saturday 8:30am to 5:00pm approximately every 4 weeks.

This position will be working CST hours.

Training will last 6 weeks, Monday - Friday 8:30am to 5:30pm CST.

Position Responsibilities:

  • Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
  • Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
  • Provides Superior Customer Service and offers solutions and/or options within Company guidelines.
  • You may be asked to periodically attend office-based training or meetings as needed.
Position Qualifications:
  • High school diploma or GED.
  • 6 months previous customer service experience required. Call Center and/or insurance-related experience preferred.
  • Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
  • PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
  • Successfully completes all required new hire training as per Departmental guidelines.
  • This position is a remote role and can work from a US based home.


The range for this position is $13.51 to $22.55. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

  • Customer Service Representative

    5 days ago

    Arizona City, Arizona, United States Gilbertsunnews Full time

    Customer Service RepresentativeSplash Financial is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing world-class customer experience and loan re-fi application support.Key Responsibilities:Provide exceptional customer service and support via phone,...

  • Customer Service Representative

    4 days ago

    Arizona City, Arizona, United States Pep Boys Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key ResponsibilitiesProvide exceptional customer service to...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Golden Corral Full time

    Customer Service RepresentativeWe are seeking a friendly and courteous Customer Service Representative to join our team at Golden Corral. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key...

  • Customer Service Representative

    6 days ago

    Arizona City, Arizona, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Cogent Infotech Corp Full time

    Job SummaryCogent Infotech Corp is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to rental car customers, addressing their inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Staff My Agency Full time

    {"title": "Customer Service Representative", "description": "Job SummaryAt Staff My Agency, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries and resolving any issues they may...

  • Customer Service Representative

    1 week ago

    Arizona City, Arizona, United States Delta Mechanical Full time

    Job Title: Customer Service RepresentativeDelta Mechanical is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to prospective plumbing client leads.Key Responsibilities:Provide timely and professional customer service to outbound...

  • Customer Service Representative

    4 months ago

    Arizona City, United States Staff My Agency Full time

    Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Massage Envy Full time

    {"title": "Customer Service Representative", "content": "Unlock Your Potential at Massage EnvyAre you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships with clients? As a Customer Service Representative at Massage Envy, you'll play a vital role in helping our clients feel their best.**Key...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Doggie District Full time

    About UsDoggie District is a leading provider of pet care services, dedicated to delivering exceptional experiences for our furry friends and their owners. We're passionate about creating a welcoming and safe environment for all pets, and we're seeking a talented Customer Service Representative to join our team.Job SummaryWe're looking for a highly motivated...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Sportsman's Warehouse Full time

    {"title": "Customer Service Representative", "content": "About the Role:As a Customer Service Representative at Sportsman's Warehouse, you will be responsible for providing exceptional customer service to our valued customers. This includes greeting customers, answering questions, and resolving any issues that may arise during their shopping experience.Key...

  • Customer Service Representative

    4 days ago

    Arizona City, Arizona, United States Delta Mechanical Full time

    Job Title: Customer Service RepresentativeThis role is responsible for acting as a liaison between Delta Mechanical and our clients, providing product and service information, and resolving customer complaints in a timely and efficient manner.Key Responsibilities:Answering customer inquiries about our products and servicesProcessing purchase orders and...

  • Customer Service Representative

    5 days ago

    Arizona City, Arizona, United States The Pella Corporation Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and contributing to the achievement of our business objectives.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience with our brand.Key Responsibilities:Provide quality customer...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Delta Mechanical Full time

    {"title": "Customer Service Representative", "description": "Job SummaryThis role is responsible for acting as a liaison between Delta Mechanical and our clients, providing product and service information, and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesAnswering customer inquiries about our products and...

  • Customer Service Representative

    1 week ago

    Arizona City, Arizona, United States Wild Horse Pass Development Authority Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Toka Sticks Service Station in Mesa, Arizona.Key ResponsibilitiesProvide exceptional customer service, ensuring a positive and welcoming experience for all customers.Operate registers to scan, itemize, and total customer...

  • Customer Service Representative

    4 months ago

    Oklahoma City, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insurancePaid time offVision insuranceLocation: 501 N Meridian Ave #108 Oklahoma City, OK 73107Position Type: Full-timeCompany Overview:D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We...

  • Customer Service Representative

    4 days ago

    Arizona City, Arizona, United States Wild Horse Pass Development Authority Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wild Horse Pass Development Authority. As a key member of our service station team, you will be responsible for providing exceptional customer service, operating registers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Domino's Pizza LLC Full time

    Job Summary:Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide quality customer service to...

  • Customer Service Representative

    2 weeks ago

    Arizona City, Arizona, United States Matt Watson - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional service and support.Key ResponsibilitiesEstablish and maintain...