Senior Incident Manager

OverviewJoin to apply for the Senior Incident Manager role at Databricks.At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems—building and operating the world’s best data and AI infrastructure platform to enable customers to leverage deep data insights and enhance their business. We design and scale our services across millions of virtual machines with a focus on reliability, transparency, and continuous improvement.This role combines operational leadership, technical systems knowledge, and exceptional communication skills. You will be at the intersection of engineering depth and operational clarity, ensuring that major incidents are managed with precision and that customers and stakeholders remain informed and confident during high-impact events. Responsibilities Lead critical incidents — coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations. Drive technical root cause analysis and reliability improvements: Collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores. Summarize key learnings, communicate action items clearly, and ensure technical and procedural improvements are followed through. Own communications during incidents — deliver frequent, high-quality updates to internal stakeholders (executives, engineering leadership, support) and publish customer-facing notifications that are accurate, timely, and empathetic. Mentor and train peers in incident communication and technical response disciplines to raise the overall quality of Databricks’ incident response. What we are looking for (Qualifications) 5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems. Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts. Strong understanding of cloud infrastructure (AWS, Azure, or GCP) — including compute, networking, storage, and observability components. Deep expertise in log analysis and debugging: Familiarity with log aggregation and search tools (e.g., Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry). Hands-on experience with observability systems — metrics, logging, and tracing frameworks (Prometheus, Grafana, OpenTelemetry, etc.). Proficiency in at least one major programming or scripting language (Python, Go, or Bash) for automating diagnostics, data collection, or analysis. Experience developing and maintaining incident playbooks and communication templates to ensure consistent, timely updates. Excellent contextual interpretation and writing skills, with the ability to summarize and communicate to both technical and business audiences. BS, Master’s or other advanced degree in Computer Science or Computer Engineering, or related engineering field. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on factors including skills, depth of experience, certifications, training, and location. The total package may include eligibility for annual performance bonus, equity, and benefits. For more information regarding which range applies to your location, please visit the company page. Zone 1 Pay Range $143,300—$200,600 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe. Benefits Databricks offers comprehensive benefits and perks. For specifics by region, please visit the company benefits page. Our Commitment to Diversity and Inclusion Databricks is committed to fostering a diverse and inclusive culture. Our hiring practices are inclusive and comply with equal employment opportunity standards. We hire without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or other protected characteristics. Compliance If access to export-controlled technology or source code is required, it is at the Employer’s discretion whether to apply for a U.S. government license and the Employer may decline to proceed with an applicant on that basis alone. #J-18808-Ljbffr