Pharmacy Operations Manager

4 days ago Be among the first 25 applicants Responsibilities Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervises pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management, including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on time and holds others accountable for efficient workflow. Prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. Works with Pharmacy Manager to ensure recordkeeping and security safeguards are in place. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands the role in ensuring that the elements of Good Faith Dispensing are met. Maintains knowledge of company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy. Communicates prescription errors to the accountable pharmacist and adheres to company policies for pharmacy errors and continuous quality improvement. Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies and medical providers and participates in third‑party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality, and customer service. Manages Community Outreach Portal, coordinates off‑site immunization clinics and community events, and builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians, making decisions and recommendations regarding discipline and termination. Uses constructive discipline policy to ensure compliance with state and federal laws. Accountable for technician hiring, onboarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Identifies gaps in pharmacy operations knowledge among team members and supports them in training, either through hands‑on training or learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e‑modules as required by the company. Seeks professional development by monitoring one’s own performance, soliciting constructive feedback and leveraging Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5‑minute meetings and weekly check‑ins with the Store Manager. Basic Qualifications High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). One year of work experience as a pharmacy technician in a retail or hospital setting. Fluent in reading, writing, and speaking English (except in Puerto Rico). Willingness to work a flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations). Preferred Qualifications Previous people management/leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, visit jobs.walgreens.com/benefits. #J-18808-Ljbffr