Director, Global Strategic Accounts

Director, Global Strategic Accounts - Travel Join to apply for the Director, Global Strategic Accounts - Travel role at PayPal PayPal has been revolutionizing commerce globally for more than 25 years. The company creates innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. PayPal operates a global, two‑sided network that connects hundreds of millions of merchants and consumers. The platform provides proprietary payment solutions that enable merchants to complete payments online or in person, offers consumers flexible funding sources, supports cross‑border trade, and delivers a secure, end‑to‑end payments experience. Job Description Summary: This role influences decisions as an advisor and establishes overall business or technical strategy for PayPal’s top global travel merchants. A Director focuses on strategic account management, maximizes revenue, and ensures customer satisfaction and loyalty at the executive level. Responsibilities Establish overall business or technical strategy with significant impact on PayPal operations. Influence decision‑making at the executive level. Conduct discovery and develop tailored strategies for each organization. Negotiate and close customer contracts, determine pricing and agreements. Support account planning, business reviews, and strategic customer touchpoints. Drive sales cycle for new logos, pursue new business through strategic prospecting. Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention, upsell, and cross‑sell opportunities, consistently exceeding sales quotas. Build and maintain strategic relationships with merchants and align PayPal solutions with merchant goals. Anticipate future merchant needs through deep insights and foster executive‑level alignment. Lead the overall strategy and delivery of PayPal solutions, ensuring alignment with merchant priorities. Oversee merchant operations, ensuring seamless onboarding, integration, and positive customer experience. Monitor and enhance account health, proactively mitigating risks to merchant satisfaction and success. Drive merchant retention, including churn mitigation, renewal processes, and negotiation. Coordinate cross‑functional teams to deliver results in line with account plans and merchant expectations. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Qualifications 15+ years of experience in account management, client success, or sales, ideally within payments or financial services industries, with a focus on driving merchant growth and retention. Experience managing teams of Account Managers that sell innovative payments solutions. Experience managing teams of Account Managers that sell to large travel merchants. Deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in travel as a strong advantage. Proven success managing high‑value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross‑sell efforts. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with PayPal solutions. Demonstrated ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast‑paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes. Executive presentation skills; including in‑person, written, and verbal. 25% travel; global cultural competence. Benefits PayPal offers a comprehensive benefits package that includes health, dental, vision, life insurance, paid time off, flexible work options, employee share program, and more. For more information, visit PayPal Benefits. PayPal is committed to fair and equitable compensation practices. The total compensation for this role may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. Commitment to Diversity and InclusionPayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Any general requests for consideration of your skills, please join our Talent Community. #J-18808-Ljbffr