Senior Telecommunications Analyst

11 hours ago

Annapolis, United States Mount Indie Full time

We are seeking a skilled and detail-oriented Telecommunications Analyst to join our team. In this role, you'll manage and optimize telecommunications systems and infrastructure, focusing on enhancing communication efficiency and cost-effectiveness. You will be responsible for analyzing data, troubleshooting issues, and implementing solutions that ensure reliable and secure communication systems.

What You'll Do:

• Analyze telecommunications data to identify trends, patterns, and areas for optimization.

• Troubleshoot and resolve telecommunications issues, coordinating with service providers and vendors to maintain operational continuity.

• Support the deployment and usage of Avaya soft phones (One-x Communicator) and IP hard phones.

• Implement changes in container-based technology (OCP) to enhance performance and scalability.

• Design, test, and deploy VDN/vector logic, call routing, and call treatment strategies based on business requirements.

• Ensure compliance with telecommunications regulations, security standards, and data protection policies.

Why This Role is Exciting:

• You'll play a key role in improving communication systems that are critical to the success of our operations.

• Enjoy a flexible hybrid/telecommute schedule, balancing both remote and on-site work based on project needs.

• Collaborate with cross-functional teams to support mission-critical operations in a dynamic and evolving environment.

What You Bring:

• Bachelor's degree (additional experience may be considered in lieu of degree).

• 7+ years of experience in telecommunications or a related field.

• Active Secret Clearance (required due to contract).

• Proficiency in PBAX and VoIP communications (Avaya, Cisco) and experience with Avaya Virtual Platform.

• Experience with Windows 2012/2016 R2, AIX, RHEL, and IBM Big Fix.

• Strong analytical and troubleshooting skills, with the ability to work both independently and collaboratively.

Desired:

• Certifications in Microsoft Technology Associate (MTA) and Linux.

• Prior experience with TSA Homeland Security or similar federal agencies.

If you're a proactive telecommunications professional ready to drive improvements in communication systems and ensure reliable infrastructure, we encourage you to apply

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