Level I Help Desk Support Engineer

3 weeks ago


Town of Islip, United States CST Technology Solutions Full time

Role Description This is a full-time on-site role based in Ronkonkoma, NY for a Level I Help Desk Support Engineer. The position involves providing technical support, addressing IT help desk inquiries, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems and peripherals. The candidate will also handle printer support and maintenance tasks to optimize workplace efficiency while delivering prompt solutions to end-user issues. Responsibilities Provide technical support and address IT help desk inquiries. Troubleshoot hardware and software issues and ensure smooth operation of computer systems and peripherals. Handle printer support and maintenance tasks to optimize workplace efficiency. Qualifications Experience in Technical Support, Troubleshooting, and Help Desk Support Knowledge in Computer Hardware and Printer Support Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues effectively Excellent communication and customer service skills to assist users with varying technical expertise Ability to work independently as well as collaboratively within a team setting High school diploma or equivalent required; an associate degree or relevant certifications, such as CompTIA A+, is a plus Familiarity with cloud-based systems, networks, and remote support tools is advantageous Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting East Patchogue, NY $65,000.00-$80,000.00 19 hours ago #J-18808-Ljbffr



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