Enterprise Claims Manager

3 weeks ago

chattanooga, United States Reliance Partners Full time

Department: Claims


Position Reports to: Director of Claims


Position Description: The Enterprise Claims Manager, specializing in Transportation Auto Liability, with experience in Transportation Motor Truck Cargo, Physical Damage and General Liability. Responsibilities include handling complex, high-exposure claims and advocating for client interests throughout the process. This role ensures claims are processed efficiently, maintains compliance with industry regulations, and facilitates positive client experiences by focusing on transparent communication and outcomes that align with both the company’s and the client’s objectives. The position focuses on individual claims management without team leadership responsibilities.


Key Responsibilities:


• Claims Process Management:

o Oversee the full lifecycle of Enterprise client claims, including investigation, evaluation, and resolution.

o Ensure the timely and accurate processing of claims while adhering to both internal standards and legal requirements.

o Handle complex or large-scale claims and coordinate with external stakeholders such as attorneys, insurance carriers, and insurance adjusters.

• Client Advocacy:

o Act as a dedicated advocate for clients, ensuring that their interests are represented throughout the claims process.

o Communicate clearly and proactively with clients regarding claim status, settlement strategies, and potential outcomes.

o Collaborate with internal teams to ensure that the claims approach aligns with the clients’ overall risk management goals.

• Stakeholder Collaboration:

o Work closely with legal counsel and external vendors to support claims resolution.

o Partner with insurance carriers claim teams and third-party administrators to resolve disputes and manage relationships.

o Provide expert guidance on claims to clients and internal departments, serving as a liaison for significant or sensitive cases.

o Conduct quarterly and monthly meetings with Enterprise clients to discuss status on open claims and overall claims experience.

• Regulatory and Compliance:

o Ensure full compliance with all state and federal regulations concerning auto liability claims and other claims, if applicable.

o Stay informed on legal changes impacting auto liability claims and other claims applicable and adjust processes accordingly.

o Prepare comprehensive reports and deliver presentations to leadership regarding claims trends and outcomes, when applicable, coordinating with management.

• Data Analysis and Reporting:

o Analyze claims data to identify trends and provide insights for reducing risks and liabilities to the Enterprise client team. .

o Use claims management software to maintain accurate documentation, and ensure reporting is timely and thorough.

o Provide enterprise team clients and team members with detailed updates on claims reserves, outcomes, and any pending litigation.

• Continuous Improvement:

o Identify opportunities to optimize claims handling processes, improve enterprise client experience, and reduce claim severity.

o Monitor industry trends and regulatory developments, ensuring that the organization remains ahead of evolving standards.

o Recommend strategies for enterprise-level risk mitigation, emphasizing a client-first approach.

________________________________________

Required Qualifications/Preference

• Bachelor’s degree in Business, Insurance, Risk Management, or related field.

• Minimum of 5 years of experience in transportation auto liability claims management with general knowledge in motor truck cargo, physical damage, and general liability.

• Strong expertise in transportation auto liability insurance management with general knowledge in motor truck cargo, physical damage, and general liability, claims processes, and compliance regulations.

• Excellent analytical, decision-making, and client communication skills.

• Ability to manage complex claims independently, with a focus on client advocacy.

• Proficiency with claims management software and Microsoft Office Suite.

________________________________________

Preferred Qualifications

• Certification in insurance-related fields (e.g., AIC, CPCU, ARM).

• Experience handling high-value or complex transportation auto liability claims.

• Strong background in settlement resolution and litigation management.

________________________________________

Working Conditions

• This position is office-based, with occasional travel for claims client meetings.

• May require extended hours during critical claims periods or to address urgent client needs.

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