General Manager

Join to apply for the General Manager role at EōS Fitness. EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners. We live by our core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. The General Manager will lead sales, improve processes, and build a team of leaders to deliver exceptional customer experience and achieve business objectives. Responsibilities Hire, train, schedule, and supervise staff members, including Assistant General Managers and Fitness Consultants. Communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles. Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups. Provide constructive feedback to staff on performance, using clear language to highlight strengths and improvement areas. Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being. Qualifications 2 years of sales management experience. 3-4 years of customer service experience. Prior experience or strong interest in the fitness industry. Strong communication skills, both verbal and written, for interacting with employees, management, and vendors. Excellent relationship building and influencing skills with people at all levels and in all functions. Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills. Excellent MS Office skills. Embraces our Core Values. Requirements Must successfully pass background check. CPR certification required within 30 days of hire. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the company computer system including preparing documents, entering data, reading reports from a database or email system. Ability to bend routinely and repeatedly to lift more than 40 lbs. Pay Range $70,000 – $106,000 USD Benefits and Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and one family member. Discounted Personal Training and merchandise – including supplements. Employee referral program. Daily Pay offered – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group Health, dental, vision, Supplemental Life, Employee Assistant Program, and even Pet Insurance are offered. 401(k) + Company matching. Personal education growth options with Sophia Learning. Benefits based on eligibility of tenure and full-time vs. part-time employment. Equal Opportunity Employer EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. To view more information on our CCPA policy, click HERE. EEO is The Law - click here for more information. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or call 949.309.4182. #J-18808-Ljbffr