IT Regional Field Service Technician

1 week ago

Stamford, United States BlueTriton Brands Full time

BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.

Whether your career interest is rooted in Finance, HR, Marketing, Sales, IT, Sustainability or our Legal/Regulatory/Government team, professional roles at BlueTriton within our Corporate Teams could very well be the place for you to uncap your potential Be prepared to join a team that is deeply committed, boldly innovative, and fiercely good for our consumers and customers, for our people, and for our communities.

Job Description

We are seeking a highly skilled and customer-focused Field Service Technician to provide exceptional support to our Executive Level positions (VIP Support). The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering top-tier service.

 

Key responsibilities include but are not limited to the following:

  • VIP Support: Provide dedicated technical support and service to executive level and above positions, ensuring their needs are met promptly and efficiently.
  • Installation and Maintenance: Install, configure, and maintain equipment, ensuring optimal performance and minimal downtime.
  • Troubleshooting: Diagnose and resolve technical issues on-site, providing quick and effective solutions to minimize disruption.
  • Customer Training: Educate VIP employees on the proper use and maintenance of their equipment, ensuring they are fully comfortable and confident with the technology.
  • Inventory Management: Manage and maintain an inventory of parts and equipment, ensuring all necessary tools are available for service calls.
  • Safety Compliance: Adhere to all safety and health regulations, ensuring a safe working environment for all employees.
  • Relationship Building: Build and maintain strong relationships with VIP employees, ensuring high levels of customer satisfaction and loyalty.
  • Customer-Centric: A strong commitment to providing exceptional customer service and support with an increased focus for VIP employees.
     
Qualifications

Key qualifications include:

  • Experience: Proven experience as a Field Service Technician or similar role, with a focus on high-level customer service.
  • Technical Skills: Strong technical knowledge and troubleshooting skills, with the ability to work on various types of equipment.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical employees.
  • ·Flexibility: Ability to work flexible hours and adapt to changing schedules and employee needs.
  • ·Education: Technical degree or certification in a relevant field is preferred.
  • Travel: Willingness to travel to client locations as needed.
  • Problem Solver: Ability to think critically and solve complex technical issues efficiently.
  • Team Player: Ability to work collaboratively with other team members and share knowledge across the organization.
  • If you are a dedicated and skilled technician with a passion for providing top-notch service to VIP clients, we encourage you to apply for this exciting opportunity.

BlueTriton Brands, Inc. (“BlueTriton”) is a water and beverage company in North America that produces and distributes a portfolio of brands of spring water, purified water, and other beverages, which include Poland Spring®, Deer Park®, Ozarka®, Ice Mountain®, Zephyrhills®, Arrowhead®, Origin™, Saratoga®, AC+ION®, Pure Life®, B’EAU®, and Splash Refresher™. BlueTriton also owns and operates ReadyRefresh®, a water and beverage delivery service for homes and offices.

Headquartered in Stamford, Connecticut, BlueTriton is a privately held company with operations and distribution primarily in the United States and Canada, employing more than 7,000 employees. BlueTriton manages water resources for long-term sustainability and helps protect more than 20,000 acres of watershed area owned by the company from harm and destruction. The company sources from 56 springs and has 30 production facilities across North America, with some verified to the Alliance for Water Stewardship Standard. BlueTriton is a Water Champion with The Water Council and has committed to be verified under their WAVE program.

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at BlueTritonHR@bluetriton.com

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