Program Manager

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in the District of Columbia, helping them to break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help to transform the lives of individuals and families, their communities, and the systems and structures that affect them. We meet immediate needs with food, clothing, and healthcare and offer the tools one needs to live with hope, dignity, and greater independence. Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $71,510.40 to $75,619.44 and may be commensurate with experience. Position Description The Program Manager oversees the clinical treatment of crisis stabilization clients from screening/admission through discharge. Supervises Behavioral Health Technicians to ensure their skill development as well as the quality of client services. Provides for continuity of care with external treatment team members and referral sources. Position is located at Jordan House at 1620 North Capitol Street NW, WDC, 20002. Jordan House is a Crisis Stabilization Program, which is an alternative to psychiatric hospitalization for clients. Schedule: Monday through Friday, 8:00 am - 4:30 pm, rotating on‑call after hours; one remote day per week Required: Master's Degree; 3-5 years of experience in Mental Health treatment services Required License/Certification: LICSW or LPC by the District of Columbia Department of Health; CPR/First‑Aid, Driver's License Expected Contributions: Program Management Ensure daily program operations run smoothly; Contribute to strategic development and continuous improvement Provide supervision, coaching, and performance evaluation for Residential Assistants and Behavioral Health Technicians Ensure contract and regulatory compliance with the Department of Health and oversee entities Oversee care coordination and treatment team processes Review and co‑sign admission, treatment, discharge, and authorization documentation Collaborate with Property Management and Facilities Management departments to maintain the residence Collect program statistics and input data into ECW and the CRM systems Maintain on‑call leadership coverage as part of the rotation Assist with administrative duties alongside and in the absence of the Program Director Ensure safety and security procedures are followed and lead emergency response when required Support onboarding and training for new employees and practicum students, and support current staff with continuing education and learning Participate in program improvement, data tracking, and outcome measurement initiatives Promote trauma‑informed, inclusive, and recovery‑oriented team culture Collaborate with the Program Director to ensure the highest standards of care and operational integrity. Clinical Treatment Services Provide clinical support to clients as needed or assigned Perform clinical screenings and assessments at intake, discharge, and as clinically indicated Complete authorizations and requests for extensions of treatment and care in the Comagine system Coordinate and participate in client treatment team meetings Provide emergency crisis support to clients, as required Review and approve billable clinical notes, assessments, and clinical documentation completed by BHTs and the Care Coordinator Coordinate SUD and RSS supports and services with the SUD team for clients with co‑occurring disorders Ensure the quality and accuracy of resident treatment documentation Assist with critical incident debriefs and resident care transitions Support discharge planning and post‑discharge coordination with Clinical Care Coordinators Supervisory Ensure appropriate staffing levels, evaluate, hire, and train new employees. Contribute to budget development and ensure the budget complies with SOME's financial reporting requirements. Contribute to strategy development and strive to improve departments' performance and functions; assist in the development of standards and goals as appropriate. Schedule staff work hours as needed and monitor for time and attendance; approve time cards and requests for leave. Provide coaching and training for all staff, assist staff with work processes and policies, and encourage opportunities for professional development. Ensure billable services are processed in compliance with SOME regulations and other relevant regulatory bodies. Knowledge, Skills, and Abilities In‑depth knowledge of mental health issues, trauma‑informed care, and crisis intervention skills Action‑oriented Analytical skills Time management skillsOrganized with an attention to detail Mission‑driven Excellent verbal and written communication skills Proficient with MS Office, including Word, Excel, and Outlook Reports To: Program Director, Jordan/Mary Claire House Position Designation: This position is designated as Safety Sensitive. You may be subject to drug testing before or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. Physical Demands: Must be able to lift up to 20 pounds. May be required to sit or stand for long periods. Must be able to move around all levels/floors of the building. To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. SOME, Inc. is a proactive equal‑opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status. SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries. To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding links: EEOC Know Your Rights Notice and E-Verify Program Notice. #J-18808-Ljbffr