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Audio Visual Support Engineer II

2 months ago

Falls Church, United States Think Consulting Full time

NO C2C or Sponsorship
Main location - Fairfax VA with travel to other Northern VA facilities required

The audio-visual engineer II will be responsible for the design, development, and implementation of audio-visual solutions to support our clients locations. This includes designing sound systems that are designed to meet enterprise needs; developing new products or enhancements as needed; creating custom software packages including but not limited to digital audio interfaces (either analog or digital); providing technical assistance with project management functions.

The candidate must have experience

  • The ability to work on multiple projects simultaneously within an agile environment while maintaining high quality standards.
  • Skills in audio mixing, video matrix switching, user training, presentation assistance, electrical wiring, programming, basic construction, control automation, and lighting.
  • Support employees with scheduled real-time, in room support during the length of their VTC call including room readiness, call set up, call quality, etc.
  • Assist with troubleshooting throughout the operating units, by responding to personnel-initiated trouble tickets during normal business hours.
  • Expedited on-site response time.
  • Continued staff training for supported audio-visual equipment as needed.
  • Includes travel expenses to and between hospitals.
  • Coordinate and operate a trouble ticket system designed to identify customer service issues.
  • Provide remote diagnostics and take corrective action.
  • Track repeat problems and provide feedback (reports) to the Audio-Visual Provisioning Manager.
  • Identify recurring problems that may require escalation to the, or design changes and develop test plan to produce a resolution.
  • Coordinate and communicate with IT resources to ensure that hardware and software faults are resolved to customer's satisfaction.
  • Serve as an escalation point for Level 1 staff
  • Assist in training of Level I Technical Support staff, including basic Call Receipt and Troubleshooting.


Technical/Functional Skills:

  • Excellent communication, customer support, and interpersonal skills.
  • Ability to manage Incidents and Escalations from end user or vendor reporting systems
  • Hands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
  • Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
  • MTR is a plus.
  • Working knowledge of networking and troubleshooting connectivity.
  • White glove support for Executive and Large Events
  • Knowledge of basic Audio/Video signal flow
  • Ability to read CAD drawing sets and Diagrams (Nice to have)

Desired Experience
  • Incident Management-
Service Now
  • Microsoft Technology Stack-
  • Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, Intune
  • Crestron Technology Stack-
  • Cisco Technology Stack
MTR, Control Hub
  • Network Fundamentals
  • Use of Templates
  • Basic understanding of TCP/IP, Firewall, Active Directory, Client.

6. Event Support
White Glove, Executive, Large Event

Equal Opportunity Employer, including disability and protected veteran status