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Non-Warranty Claims Specialist

2 months ago

Quincy, United States Ingersoll Rand Full time

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title: Non-Warranty Claims Specialist
Location: Quincy, Illinois.
 
About Us:
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.
Job Summary:
This position involves detailed interactions with internal and external customers including validating claims requests, collaborating with shipping carriers, factories, and quality teams; and booking and communicating credit or return information.  It involves communicating clearly with all internal departments and customers/distributors outside the company daily.
 Responsibilities:
•    Product and/or customer service-related experience is a must.
•    Some accounting/ financial work experience is preferred.
•    Provide First Class Customer Service & Support by e-mail and phone.
•    Ability to handle multiple tasks in an efficient and professional manner.
•    Able to interact and coordinate with internal and external company and vendor resources to resolve issues for customers and distributors.
Basic Qualifications:
•    Bachelor’s Degree in Business, Marketing, or Technical related field is preferred
•    Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required.
•    Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance.
•    Some mechanical aptitude and a knowledge of our products will be required.
•    SAP/ Oracle knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus.
•    Ability to use Microsoft Word, Excel and Power Point

 

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

PandoLogic. Keywords: Insurance Examiner, Location: Quincy, IL - 62301