Technical Support Engineer

2 months ago


katy, United States AirTAC USA Corporation Full time

Company Description

AirTAC USA Corporation is a leading global manufacturer and supplier of pneumatic components and linear guides. Located in Katy, TX, we are committed to providing high-quality pneumatic products to industries worldwide.


Role Description

This is a full-time on-site role for a Technical Support Engineer at AirTAC USA Corporation in Katy, TX. Other responsibilities see below.

  • Failure identification, identification of suitable measures, and fault clearance.

• Initiation of On-Site Support if necessary.

• Customers' compliance and certifications questions.

• Training on expert knowledge to colleagues and customers.

• Answers technical questions and solves technical problems of customers and sales team remotely or at the customer site.

• Product interchangeability.

• Tradeshows and other product advertising support.


Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Satisfaction abilities
  • Excellent communication and interpersonal skills
  • Strong attention to detail and problem-solving capabilities
  • Experience in a similar technical support role
  • Knowledge of pneumatic components is a plus
  • Associate's or Bachelor's degree in Engineering or relevant field


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