Sales Coordinator

3 weeks ago

Duluth, United States Napa Home & Garden Full time

About Us:

Napa Home & Garden, a dynamic home décor wholesaler, with its headquarters in Duluth, GA is searching for a driven, energetic team player to join our growing team. We provide sophisticated products for the home, selling to style-conscious retailers via a best-in-class shopping experience. Napa is well-recognized within the home décor industry and is one in a family of highly regarded brands. 

Job Purpose:

The Sales Coordinator is responsible for ensuring the highest level of customer satisfaction by supporting sales efforts through efficient order processing, detailed communication, and proactive problem-solving. This role involves coordinating with various departments, handling special projects, and maintaining accurate records to meet the unique needs of key customers and reports to the National Sales Director.

Duties and Responsibilities:

  • Brand ambassador - Promote Napa's products/services and ensure a positive perception of the brand in all interactions.
  • Post-show and overall order follow-up – Provide initial quotes to key customers, verify orders and inventory availability before processing and releasing orders to warehouse, maintaining active involvement to ensure orders are satisfactorily delivered to customers; ensure daily internal and external deadlines are met.
  • Product knowledge – Maintain up-to-date product knowledge, recommending alternatives for out-of-stock or discontinued items as appropriate.
  • Customer relationship management
  • Maintain regular customer communication including key product updates, sales promotions, and any feedback or complaints, relaying insights to relevant internal teams to drive continuous improvement.
  • Address customer inquiries and provide solution-focused support.
  • Data integrity – Maintain and update customer profiles with relevant information, ensuring data integrity.
  • Process improvement – Monitor and track customer issues to identify patterns, trends, and opportunities for process improvement.
  • Complete Item Information Sheets ("Spec Sheets"), including measuring products and cartons, designing cost-effective re-shipper cartons, pricing, and writing copy material for key accounts
  • Account management – Ongoing customer event / promo planning, inventory review and product recommendation / selection
  • Troubleshoot product and service-related issues, claims, and credit inquiries, escalating complex cases when necessary.
  • Collaborate with cross-functional teams including warehouse, accounting, and sales to address customer needs, resolve issues, and provide feedback on customer insight.

Skills and Competencies:

  • Excellent written and verbal communication skills to ensure warm and timely responses to customers
  • Overall proficiency using MS Office (Excel, Word, PowerPoint) to efficiently perform daily tasks, such as compiling and generating reports, timelines, tables, and graphs; Apprise ERP knowledge a plus
  • Impeccable time-management and prioritization skills and a keen attention to detail
  • Ability to remain calm and composed in high-pressure situations, demonstrating patience and professionalism.
  • A pro-active, detail- and solution-oriented mindset
  • A flexible and adaptable approach to work, readily adjusting to changing customer needs, priorities, and business requirements.
  • Capacity to work well independently and in a team environment, actively contributing ideas and insights while respecting diverse viewpoints.
  • Familiarity with sales techniques, such as upselling and cross-selling, to increase revenue and enhance the customer experience a plus.

Qualifications:

  • A 4 year Bachelor's degree in business, management or related field.
  • Minimum 2-3 years in an Administrative, Sales Support or related field experience.
  • Knowledge of home décor, gifts, textiles, or retail industries a plus
  • Strong proficiency in intermediate Excel functions including Vlookup and pivot tables
  • Must be familiar with customer resolution techniques
  • Must have strong detail orientation and data entry skills

Physical Requirements:

  • Sitting, Standing, Walking
  • Prolonged use of computer involved; use of hands and finger coordination; specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception, and ability to adjust focus as needed.
  • Carrying, Pushing, Pulling boxes and orders up to 25 lbs.
  • 2-4x / year, during Atlanta Market periods, standing and walking at showroom for 8-12 hours a day
  • Some travel to support at Las Vegas, Dallas and High Point trade shows may be required

The successful candidate must be able to pass a pre-employment background check and drug screening.

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