General Manager Yakima
17 hours ago
We are looking for a talented General Manager to join our team specializing in General Management for our Yakima & Pasco, Washington locations.
Job Summary:
Manages the day-to-day operations at a defined location; responsible for all functions and financial metrics in a group of branches in a specific business segment or small geography.
In this role, you will make an impact in the following ways:
- Financial Acumen: You'll interpret key financial indicators, such as revenue, expenses, and profit margins, to make strategic decisions that enhance business performance.
- Team Building: You'll focus on creating teams with strong identities, where members feel valued and can leverage their diverse skills and perspectives to achieve shared goals.
- Business Insight: By understanding market trends and business dynamics, you'll help the organization stay competitive and align its strategies with market demands.
- Effective Communication: You'll develop and deliver communications that are clear and tailored to the needs of different audiences, ensuring everyone is on the same page.
- Customer Focus: You'll build and maintain strong relationships with customers, ensuring their needs are met with effective, customer-centric solutions.
- Self-Awareness: Through feedback and self-reflection, you'll gain insights into your strengths and areas for improvement, helping you grow personally and professionally.
- Talent Development: You'll mentor and develop team members, helping them achieve their career goals while also meeting the organization's objectives.
- Engagement: You'll create a motivating work environment where employees are encouraged to perform at their best, contributing to the organization's success.
Responsibilities
To be successful in this role, you will need the following:
- Branch Management: You'll be responsible for overseeing multiple branches through Branch Managers, ensuring that all operational functions and financial metrics are achieved.
- Annual Operating Plan: You'll develop the Annual Operating Plan with input from Business Development and Branch Managers and manage the business according to this plan. This includes monitoring balanced scorecards, profit and loss metrics, and asset metrics.
- Market Analysis: You'll conduct market analysis within your span of responsibilities to identify opportunities for growth. This involves managing the annual marketing and sales plan to drive business expansion.
- Customer Relationships: You'll build and maintain strong relationships with customers, develop new business partners, and form alliances to support the business segment or geographic area.
- Business Understanding: You'll gain a deep understanding of Cummins' business operations in your region, as well as globally and across all business units, to ensure alignment with overall company goals.
- Customer Satisfaction: You'll manage customer satisfaction through programs like Net Promoter Score and Lens of the Customer, fostering a culture of exceptional customer service. This includes recruiting, developing, and retaining high-quality customer service employees.
- Warranty Management: You'll oversee the warranty submission and rejection process, understand repetitive warranty issues, and provide feedback for product and service improvements. You'll also monitor and improve Repair Event Cycle Time within the branches.
- Compliance and Corporate Responsibility: You'll ensure compliance with health, safety, and environmental standards, oversee related audits, and promote a culture of corporate responsibility that benefits employees and the communities where Cummins operates.
Education, Licenses, Certifications:
College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
Six Sigma Green Belt certification or Sponsor certification required.
Experience:
Significant relevant experience required, including managerial and budgetary experience.
Qualifications
Experience:
Significant relevant experience required, including managerial and budgetary experience.
Additional responsibilities:
The General Manager position will oversee Service & Parts operations in the Yakima & Pasco Washington locations. In addition to having a strong background in operations, the successful candidate will also be expected to have experience in direct sales with customers and the ability to build strong customer relationships. Travel is required, as the GM will be expected to be in each location weekly. A Six Sigma Green belt certification is not required for this role. This is not a Hybrid role. Candidate will be required to work from the Yakima or Pasco Office.
Additional Duties include:
Managing operations
Overseeing the day-to-day operations of the company, including staff performance, project timelines, and departmental budgets
Setting goals
Setting goals for the team based on the company's strategic plans, and assigning weekly performance goals
Staffing
Recruiting, onboarding, and training employees, and conducting performance appraisals
Policies and procedures
Setting policies and processes, and ensuring that the company complies with all regulations
Financial performance
Maintaining budgets, identifying areas for improvement, and evaluating operational and financial performance
Conflict resolution
Resolving internal staff conflicts efficiently
Employee development
Providing ongoing feedback to employees, establishing performance expectations, and conducting performance reviews
Customer Satisfaction
Ensuring positive customer service, responding to complaints, and taking action to turn dissatisfied guests into return guests
Safety and security
Ensuring that proper security procedures are in place to protect employees, customers, and company assets
About Us
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Visit EEOC.gov to know your rights on workplace discrimination.
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