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Hotel Front Desk Representative

4 weeks ago

Augusta, Maine, United States Aimbridge Hospitality Full time

About Us

Aimbridge Hospitality is a leading global provider of third-party hotel management services, operating over 1,550 hotels across 50 states and 22 countries. Our commitment to excellence drives our passion for delivering exceptional results and creating unforgettable experiences for our guests.

The Role

We are seeking a highly skilled Hotel Front Desk Representative to join our team at Extended Stay America Augusta. This role offers a unique opportunity to make a lasting impact on our guests' stays and contribute to the success of our hotel.

Key Responsibilities:

  • Register guests, handle reservations, and operate the hotel switchboard with efficiency and professionalism.
  • Provide attentive and courteous service to all guests, addressing their inquiries and requests in a timely manner.
  • Maintain accurate records, process payments, and manage room assignments.
  • Collaborate with colleagues to ensure a smooth and welcoming environment for our guests.
  • Participate in training programs to enhance your knowledge of hotel operations, services, and amenities.

Requirements:

  • High school diploma or equivalent required; related coursework or experience in hospitality preferred.
  • Excellent communication and interpersonal skills, with a warm and friendly demeanor.
  • Ability to work effectively in a fast-paced environment, multitasking and prioritizing tasks as needed.
  • Strong problem-solving skills, with a focus on delivering solutions that meet our guests' needs.
  • Familiarity with Microsoft Office Suite and ability to learn our property management system.
  • Availability to work a varied schedule, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development within our company.
  • Recognition and rewards for outstanding performance and contributions to our team.