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Guest Services Representative
1 week ago
Position: Guest Services Representative
Location: Hyatt Place Augusta
Employment Type: Part-time
Shift: Flexible, including weekends and holidays
About Us:
At Hyatt Place Augusta, we are committed to delivering exceptional service that goes beyond the ordinary. As part of the Hyatt family, we strive to create an engaging and welcoming environment for both guests and team members alike. We are looking for enthusiastic individuals who are ready to take an active role in creating memorable guest experiences by providing more than just front desk assistance.
Position Summary:
The Guest Services Representative is a dynamic role that extends beyond the front desk. While you will assist with check-in and check-out, this position also includes responsibilities that keep you moving and interacting with guests throughout the hotel. From straightening the lobby to ensuring public areas are welcoming, you will play a key part in the overall guest experience. If you enjoy a variety of tasks and being proactive, this role is for you
Key Responsibilities:
- Welcome and assist guests during check-in and check-out, ensuring a seamless and friendly experience.
- Step out from behind the desk to interact with guests, offering assistance with their needs and providing local recommendations.
- Take ownership of the lobby and public areas by maintaining their cleanliness and organization, ensuring they are always presentable and inviting.
- Respond promptly and courteously to guest requests, inquiries, and concerns, whether at the desk or while circulating through the hotel.
- Support food and beverage service in the Gallery Kitchen, helping maintain an inviting and well-organized environment.
- Handle payment transactions, including cash, credit cards, and room charges, accurately and securely.
- Stay informed of hotel policies, services, and promotions to assist guests with inquiries and provide recommendations.
- Collaborate with team members to ensure a seamless, high-quality guest experience.
Qualifications:
- Experience in customer service, hospitality, or similar roles is preferred but not required.
- Strong communication skills with a passion for delivering excellent service.
- Ability to handle multiple tasks and maintain a positive, professional attitude in a fast-paced environment.
- Comfortable being active and taking on tasks that extend beyond the front desk.
- Basic computer skills; knowledge of hotel management systems like Opera PMS is a plus.
- Flexible availability, including the ability to work weekends and holidays.
- A positive attitude, a team-oriented mindset, and a desire to contribute to guest satisfaction.
If you're excited to go beyond the traditional front desk role and contribute to every aspect of guest experience, we encourage you to apply for the Guest Services Representative position at Hyatt Place Augusta. Join us in making every guest feel welcome, valued, and at home.
