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Nashville, United States Asurion Full time

Director, Software Engineering

At Asurion, we dont just redefinewe reinvent. We began by establishing a culture that rewards results and isnt confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. Its in our DNA. We foster a culture where our team members are encouraged daily to make a differencefor our clients, customers, and themselves. Our dynamic and rewarding environment ensures that each of our 19,000+ team members has the opportunity to reach their full potential, while at the same time fulfilling the needs of more than 300million consumers.

We believe that Generative AI is going to usher in new UX interaction models on the web and with customer service and technical support. The Digital & AI Bot team is responsible for building out digital experiences that are Gen AI centric new/existing Asurion Clients and internally on our Asurion.com website which attracts millions of visitors per month. Our objective is to maximize each customer engagement originating in the digital channel.

Whos a great match for us

We are seeking a Director of Software Engineering to lead deploying our Generative AI solution internally through our Asurion.com website and partnering with our Cloud API team to integrate core Asurion services into the Bot.

We value an entrepreneurial owner mindset, solve challenging and unique problems, and innovates quickly. We work in small, empowered teams that have clear goals and success measures, and leverage the creativity of all members of the team.

Join us and youll be part of a team who loves trying out new ideas, creating impactful solutions, thinking big, and thrives on being at the intersection of AI and customer service.

What youll be doing

  • The ideal candidate will be motivated and ready to get their hands dirty deploying GenAI and delivering a microservices front end architecture
  • Manage, mentor, and grow the engineering team
  • Work cross functionally with Product, UI/UX, Legal/Compliance, Marketing, Sales, and Operations teams
  • Provide expertise from past experiences to help level up our current development practices and processes.
  • Review design, provide insightful feedback and elevate Asurion development team

Responsibilities:

  • Incorporate innovation and differentiation into Product development by understanding and providing solution options to new and emerging business opportunities on Asurion.com
  • Lead and collaborate with multiple Senior Managers and Product partners in support of software development teams that achieve business goals through collaboration, effective communication, and successful execution (on time, on quality, and on budget)
  • Collaborate with stakeholders to develop and execute the long-term vision and strategic direction of Asurion.com to satisfy current and future business models
  • Identify, prioritize, and execute against opportunities to support and enable engineering teams with availability, performance, efficiency, resiliency, change management, incident response for Asurion.com
  • Drive continuous improvement of the Software Engineering role, Key Performance Indicators, and functional excellence, establishing and measuring OKRs or team goals
  • Comfortable managing multiple and sometimes competing priorities including making and communicating decisions effectively
  • Effectively coordinate across multiple disciplines with a strong, open, and collaborative work style.
  • Embody a customer mindset with the ability to translate business goals into actions.
  • Development and review of software development budgets and ensuring they comply with defined departmental goals, guidelines, and objectives
  • Lead establishment of new business requirement elaboration processes and software development strategies for the organization
  • Lead, hire and grow a high-caliber team of Engineers and Managers; inspire passion in others
  • Ability to translate between being strategically minded and tactically focused to ensure team effectively executes critical enterprise deliverables/objectives
  • Results-oriented

Requirements:

  • Bachelors degree in Computer Science or related field; Masters degree preferred
  • Minimum of 5-8 years of management/leadership experience in a software development organization required
  • Mentoring skills for managers and developers and ability to empower others.
  • Ability to create and drive strategic plans, resource planning and management including shifting and creation of resources.
  • Creative thinking to approach problems from different perspectives.
  • Have excellent oral, written, and interpersonal skills with the ability to present and communicate at all levels of an organization including conflict resolution and mentoring.
  • Ability to create consensus through leadership attributes and actions.

Desired Skills:

  • Past Director or Senior Manager level experience for large teams
  • Hands-on solutions architecture experience
  • Experience with cloud technology with AWS or other major cloud providers
  • Experience with CI/CD
  • Experience with development of software platforms and services (e.g., Mobile Apps, Microservices, APIs)
  • Cloud security and customer privacy knowledge
  • Enterprise level experience with AI/ML and microservice front ends, ideally React
RequiredPreferredJob Industries
  • Other