Application Support Engineer

About Us: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. Its how weve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Analytics Group: Analytics group is part of London Stock Exchange Groups Data & Analytics Technology division Analytics has established a very strong reputation for providing prudent and reliable analytic solutions to financial industries. With a strong presence in the North America financial markets and a rapidly growing in other markets, the group is now looking to increase its market share globally by building new capabilities as Analytics as Service A one stop shop solution for all Analytics need through API and Cloud first approach. Job Description: The Lipper Application Support Team serves support and project roles. Support tasks originate from automated monitoring and user complaint. Project activities originate from application deployment and service improvement projects. Responsible for Windows and Linux servers, in-house and third-party applications, and the network environment in which they reside. Responsible for the automated monitoring systems of servers and applications. The team is accountable for service continuity. Globally distributed Level 2 support team providing broad on-shift coverage hours, rotates duties for 24/7 on-call support availability and weekend change implementation responsibilities. Required Technical Skills: Windows Server and Linux system administration IP Networking (configuration and fixing): Understanding of firewalls, load balancers, proxy servers, and common network protocols Scripting: Python, PowerShell, bash Storage: Local and NAS, including SMB/CIFS, NFS, and iSCSI Active Directory: Understanding of AD objects, including gMSA Web server administration: IIS, Apache httpd ITIL Framework: Incident, Change, Request, Configuration, and Problem Management Additional Useful Skills: Cloud DevOps on AWS and/or Azure Understanding of market data services and mutual funds Excellent written and verbal communication Typical Tasks: Be able to work in a globally distributed 24/7 L2 support team Handle incidents, changes, requests, SMDB, problems, and other ITIL activities Work with L3 to share recurring issues, root causes, flag risks and difficulties Automate system and application monitoring via scripts within monitoring framework Participate in and lead Technical Recovery Calls Our Company Culture: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Equal Opportunities Employer: We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. #J-18808-Ljbffr